Bilingual Personal Banker I

Summary At BOK Financial, the Bilingual Personal Banker role offers a 9‑week Banking Navigator training program designed to equip you with the skills, knowledge, and confidence to excel. The program includes virtual facilitation, self‑paced eLearning, on‑job training, and skill application exercises. Upon graduation, you will be fully prepared to thrive as a Personal Banker, providing best‑in‑class service. Job Description The Bilingual Personal Banker provides the best client experience possible for BOKF clients. They are empowered to deliver a superior experience on every interaction, building enduring client relationships. Interactions include answering or solving account activity, teller transactions, digital banking products, debit cards and other services. The Bilingual Personal Banker handles client interactions efficiently, exceeding client expectations, and using in‑person, phone, chat, email and digital communication channels. Team Culture We are passionate about helping clients achieve their financial goals and enjoy a collaborative environment. Innovation, recognition, integrity, and a desire to help others define our culture. How You'll Spend Your Time Deliver exceptional client experience to build, expand, and retain long‑term relationships. Open a full range of retail products, including loan products, during routine banking center service and teller transactions. Educate clients about convenience services such as online banking, Bill Pay, E‑Statements, mobile and ATM deposit capabilities. Resolve simple to moderate client problems while ensuring the highest level of client experience and satisfaction. Provide teller transactions, such as cashing checks and processing withdrawals, while seeking opportunities to deepen client relationships. Comply with internal control, audit, security, and compliance policies and procedures, laws and regulations. Participate in professional development through training and self‑improvement initiatives, enhancing product knowledge, systems knowledge, sales, and client relations skills. Education & Experience Requirements This role requires a high school diploma or equivalent and a minimum of 1+ years of sales or customer service experience; a college degree is a plus, or an equivalent combination of education and experience. Working knowledge of consumer financial products and services. Knowledge of banking, retail sales operations and/or contact center operations including phone, email and chat support. Excellent verbal communication skills, building relationships and gathering information by asking appropriate questions. Excellent written communication skills with proper grammar and punctuation. Problem‑solving and conflict resolution skills. Ability to follow established standards and use judgment for escalation. Strong basic math skills for account reconciliation. PC application skills including word processing and spreadsheet packages and ability to learn various internal systems. Ability to complete multiple tasks simultaneously. Excellent interpersonal skills, both in‑person and via telephone. Detail oriented, high degree of accuracy. Ability to work in a fast‑paced environment under pressure. Candidate must meet minimum language requirements in designated second language. EEO Statement The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. #J-18808-Ljbffr