Teller / Banker / Member Service Representative

Teller / Banker / Member Service Representative

We are hiring a Teller / Banker / Member Service Representative for a large financial services client in Groton, CT (Onsite) in a contract-only role for approximately six months.

The Teller / Banker / Member Service Representative plays a vital role in delivering exceptional in-person service within a high-volume, schedule-driven branch environment. This position is centered on teller-line operations, transaction accuracy, and building trusted relationships during every interaction. The ideal candidate is dependable, detail-oriented, and thrives in fast-paced, customer-facing settings.

Key responsibilities include:

• Provide prompt, professional service to members during in-branch interactions
• Perform teller-line transactions including savings, checking, consumer loans, credit cards, and fraud-related requests
• Verify member identity and review account details for alerts, discrepancies, or irregular activity
• Identify and respond to patterns indicating potential fraud or abuse
• Navigate multiple systems efficiently while demonstrating active listening and engagement
• Recommend additional products or services aligned with member needs
• Maintain compliance with all policies, procedures, and security standards
• Support a positive, organized, and respectful branch experience

Qualifications include:

• Required: Cash-handling experience in a fast-paced environment
• Customer service experience; banking or financial services experience preferred
• Ability to multitask and remain composed under pressure
• Proficiency with computers and navigating multiple systems/screens
• Strong attention to detail and basic math skills
• Clear verbal and written communication with strong active listening skills
• Sound judgment, professionalism, and adaptability
• Reliable attendance and adherence to scheduled hours
• Ability to work independently and collaboratively within a team

The pay rate for this position is between $16.95 and $19.12 per hour. This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.