Customer Success Manager, U.S. Defense and Intelligence

About the Role The Customer Success Team at Planet is looking for a Customer Success Manager specializing in the Defense and Intelligence sectors. This role will focus primarily on supporting customers within the U.S. Defense and Intelligence communities, helping them derive maximum value from Planet's imagery, platform, and services. We are looking for a geospatial expert to foster and manage relationships with customers utilizing our platform and imagery in these critical domains. Your mission will be to serve as a trusted advisor, ensuring our clients derive maximum value while staying informed about product updates and industry developments. We are seeking candidates who understand the strategic importance of remote sensing data in Defense and Intelligence contexts, capable of guiding customers through platform nuances and identifying tailored solutions for them. This is a full‑time, hybrid role which will require you to work from our D.C. office in Arlington, VA 3 days per week. Impact You'll Own Build and maintain long‑lasting relationships with Defense and Intelligence customers, with a focus on U.S. accounts Ensure successful onboarding, training of new customers, and effective use of products Provide hands‑on training and support to help customers effectively use Planet's platforms, data, and solutions Assist customers to expand their usage and adoption of our products Bring geospatial and mission knowledge to every interaction, acting as a trusted technical advisor Serve as the internal advocate for your customers and the external face of Planet, ensuring alignment on goals and outcomes Provide excellent customer experience, ensure successful delivery of our services, and produce timely solutions according to customer needs and goals Maintain consistent communication with customers throughout the contract lifecycle and elevate issues as needed Collaborate with internal teams (Sales, Product, Support, Professional Services) to deliver a seamless customer experience Identify and drive expansion opportunities while managing renewals through strategic collaboration with Account Executives What You Bring 4+ years of experience in Customer Success, account management, or related fields Bachelor's degree in a relevant field Experience collaborating with the U.S. Department of Defense and/or Intelligence Community Excellent orientation towards delivering solutions and value to clients Proficient in remote sensing, GIS, or geospatial imagery products, particularly in their applications within the DoD and IC sectors Excellent problem‑solving abilities and a proactive approach to work Ability to multitask, work independently, prioritize, and manage time effectively Technical experience in remote sensing platforms and solutions Excellent communication skills with an ability to accurately capture customer requirements (Voice of the Customer) and effectively relay needs and impacts to both leadership and product teams Experience with geospatial software such as QGIS, SocketGXP, Esri products, GDAL, or equivalent Flexibility and willingness to travel as required What Makes You Stand Out Active or ability to obtain and maintain a TS/SCI Clearance Experience supporting GEOINT missions in the U.S. Technical affinity around APIs Python scripting experience Application Deadline June 29, 2026 by 11:59 p / 23:59 CET (Central European Time) Benefits While Working at Planet Comprehensive Medical, Dental, and Vision plans Health Savings Account (HSA) with a company contribution Generous Paid Time Off in addition to holidays and company‑wide days off 16 Weeks of Paid Parental Leave Wellness Program and Employee Assistance Program (EAP) Home Office Reimbursement Monthly Phone and Internet Reimbursement Tuition Reimbursement and access to LinkedIn Learning Equity Commuter Benefits (if local to an office) Volunteering Paid Time Off Compensation The U.S. base salary range for this full‑time position at the commencement of employment is $83,040 – $103,760 USD. Additionally, this role might be eligible for discretionary short‑term and long‑term incentives (bonus and equity). The final salary range is determined by job‑related experience, skills and location. EEO Statement Planet is an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered. #J-18808-Ljbffr Planet Labs PBC