Patient Care Technician/Unit Secretary

Job Summary

This position works under the direction of the Registered Nurse. Personally administers care to patients and provides support to the patient care team. Job duties include simple treatments, provision of personal care and ensuring the patient's surroundings are clean and orderly. Provides information, directions and any other assistance to physicians, patients, families, customers and vendors. Responsible for performing general secretarial, receptionist and clerical duties. Assists in keeping a safe environment by communicating patient needs to the nursing staff. Performs other duties as assigned.

Minimum Job Requirements

• High school diploma or its equivalent and
• Current, valid Indiana Certified Nurse Aide or Home Health Aide certification –OR-
• Completed a formal nursing assistant program and have current nursing assistant experience -OR-
• Six (6) months recent hospital experience providing direct patient care -OR-
• Currently enrolled in an accredited School of Nursing program and have successfully completed their Nursing Fundamentals coursework. (Transcripts required.) and
• BLS certification or must obtain during Orientation and prior to reporting to department.

Skills / Knowledge / Abilities

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Ability to problem solve and work well in a team environment.
• Organizational skills in order to manage multiple tasks simultaneously combined with ability to effectively prioritize.
• Basic computer skills and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

Working Conditions

• Typical hospital clinical environment with frequent standing and walking.
• Work may be subject to interruptions and occasional high stress levels.
• Risk for occupational exposure to blood and other potentially infectious, electrical and radiation hazards.
• Works with protected health information.
• Works in close proximity to patients and visitors.
• Ability to work any shift, occasional extended hours, holidays and/or weekends based on the needs of the department.
• May be required to float to different units based on hospital census.

Physical and Mental Activities, Tools and Equipment

• Standing, walking, stooping, bending, lifting, pushing and pulling to provide patient care and to utilize patient care devices necessary to perform duties in a safe manner.
• Use of computers and other standard office equipment.
• Pushing workstation on wheels to patient rooms.
• Lifting supplies and equipment typically found in clinical patient care areas.
• Operates equipment typically found in patient rooms.
• Must assist patients with mobility both in and out of bed.

Equal Opportunity Employer

Marion Health is a smoke-free environment.