Client Services Agent - Acumen LLC | Remote (Saint Charles, MO)

Client Services Agent – Acumen LLC | Remote (Saint Charles, MO) Acumen LLC is hiring Client Services Agents to provide enrollment, education, and ongoing support to clients across participant-directed programs. This remote, full-time role pays $19–$22/hour and includes health, dental, and vision insurance, paid time off, and additional benefits. Agents play a critical role in ensuring positive client relationships by handling inbound and outbound calls, processing paperwork, and managing data entry with accuracy. Key Responsibilities Support clients (employers and employees) during the enrollment process Process paperwork and manage electronic communication Build and maintain strong relationships with clients, families, and program contacts Stay updated on program rules and regulations, and communicate them clearly to stakeholders Act as a liaison between clients and Acumen departments, escalating issues when necessary Resolve client inquiries within contractual timeframes Ensure compliance with state and federal guidelines Contribute to program growth through marketing, education, and community outreach Collaborate with internal teams to address client issues effectively Manage fluctuating call and email volumes Provide efficient customer service via phone and electronic communication Work flexible schedules, including occasional weekends, evenings, and holidays Candidate Requirements Minimum 1 year of data entry experience Prior customer service or client relations experience Ability to manage fluctuating inbound/outbound call volumes Moderate to advanced computer skills (Microsoft Word, Excel, PowerPoint, PDFs, email, internet) Strong verbal and written communication skills Ability to work independently with limited supervision High attention to detail, organizational skills, and time management Patience, perseverance, and problem-solving ability High school diploma or equivalent (some college preferred) Preferred Qualifications Willingness to obtain state-required certifications Ability to travel if required (valid driver’s license and insurance) Secure remote workspace with high-speed internet Compensation and Benefits Pay: $19–$22/hour Health, dental, and vision insurance Paid time off (PTO) Supportive, service-forward work environment Why Join Acumen LLC? Be part of one of the nation’s leading fiscal agents Help individuals with disabilities and their families live independently Work remotely with flexibility while making a meaningful impact Join a company recognized for superior customer service and innovation Application Process Job Type: Full-time Pay: $19–$22/hour Location: Remote (Saint Charles, MO 63301) #J-18808-Ljbffr