HTC - Truck Service Technician 3

Senior TechnicianDiagnoses, repairs, reconditions, and adjusts key systems and components of trucks and related equipment. Senior-level position – Generally has more than six years of experience and/or demonstrated job relevant knowledge/skills. A level three technician has a broad knowledge of the field's standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self-starting and requires minimal supervision.The incumbent in this position is expected to model the following practices on a daily basis:Demonstrate alignment with the company's mission and core business values;Collaborate with key internal/external resources;Participate in ongoing self-development.Essential FunctionsModels, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and MissionTroubleshoots and diagnoses complex engine malfunctions and failures with direction and minimum supervisionPerforms detailed engine and related equipment repairs on trucks and trailers with direction and minimum supervisionDisassembles, inspects, determines parts required, and reassembles to factory specifications within TRGsProvides quality control/assurance inspections of completed tasks to include road testingUses computers and related software to assist in diagnosing and reprograming enginesCompletes documentation for service reports, timecards, parts requisition and returnsInterprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletinsOperates equipment and vehicles with possession of all necessary licenses and certificatesAdheres to contamination control and HAZMAT rules and regulationsMaintains all company equipment, tools, and vehicle in a good, clean, and working orderCommunicates job progress to supervisor and customer as neededWorks overtime as required by workload and customers' needsProjects professionalism with both internal and external customers, including personal appearanceActs as a mentor and coach to lower level TechniciansCompletes all assigned Technician Training Path courses and safety trainingConsistently maintains an average rework of less than 0.5%Ensures a positive average variance consistentlyWorks safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsRequires regular and punctual employee attendancePerforms other duties as assignedKnowledge, Skills, and AbilitiesAbility to meet all requirements as outlined in Leveling Description Guide to include; Basic Requirements, Electrical System, Engine Systems, and Rear DifferentialAbility to meet all technical and performance requirements for a level one and level two technicianExtensive knowledge of equipment and tools, including their designs, uses, repair, and maintenanceExpert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic toolingOperation and control skills of vehicle fleetProblem-solving and troubleshooting skillsVerbal communication skillsExceptional skills in customer serviceExcellent time management and organizational skillsAbility to follow logical troubleshooting proceduresAbility to work independently and as part of a teamAbility to operate a conventional forkliftAbility to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead craneAbility to operate a vehicle on public roadsAbility to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objectsAbility to read, write, and understand informationAbility to listen to and understand information and ideas presented through spoken words and sentencesAbility to complete HOLT's VBL Classes, model HOLT's VBL Culture, and successfully apply the tools (Learn)RequirementsEducation and Experience:High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program requiredMinimum of three years of experience requiredCDL – Class A or B requiredASE – Medium/Heavy Truck Certification four or more preferredAC Certification RequiredBrake System Certification RequiredHas met HDSI requirements for preceding Technician levels; Ability to model and teach Holt's VBL CultureOn-going Safety Training requiredSupervisory Responsibilities:NoneTravel:Up to 5% travel or overnight staysUp to 5% travel to other stores that require help during times of heavy workloads may be expectedAdditional Requirements:Must own and maintain the necessary tools to efficiently perform the jobValid driver's license and acceptable driving recordPhysical Requirements:Significant amount of time spent standingConstant movement and use of hands, this position requires good manual dexterityCommunication with customers and constant communication with co-workersRoutinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect workMust be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigueBe able to maneuver safely and work underneath equipmentLifts and moves materials and equipment up to 50 lbOccasional kneeling, crouching, stooping, crawling, reaching, and balancingAscends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipmentWork Environment:Regularly works indoors around moving mechanical partsMay be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidityFrequently works in an enclosed vehicle or equipmentRequires wearing common protective or safety equipmentExposure to high noise levelsWorks in extremely bright or inadequate lightingExposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipmentExposure to minor burns, cuts, bites, or stingsDisclaimer:Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.