Service Manager
GENERAL MECHANICAL, INC.
Job Description
Commercial Plumbing & HVAC Service Manager\n
Position Summary
\nWe are seeking an experienced Commercial Plumbing & HVAC Service Manager to lead and grow our commercial service operations in Western Washington.
\nThis position is ideal for a service professional who combines strong operational leadership with technical knowledge, customer relationship skills, and a solid understanding of the financial side of commercial mechanical service.
\nThe Service Manager will oversee plumbing and HVAC service activities, support and develop field technicians, manage customer relationships, prepare service estimates and proposals, and help expand long-term service and preventive-maintenance relationships with commercial and industrial clients.
\nThis is a hands-on leadership position with significant opportunity to help shape the continued growth of our service operation.
\nKey Responsibilities
\nService Operations
\nManage daily commercial plumbing and HVAC service activities.
\nCoordinate service requests, scheduling, dispatch, and technician assignments.
\nPrioritize emergency, urgent, routine, and planned service work.
\nProvide technical and operational support to field technicians.
\nCoordinate materials, equipment, rentals, subcontractors, and other service requirements.
\nReview completed work orders for accuracy and completeness.
\nEnsure service work moves efficiently from field completion through billing.
\nMaintain high standards for service quality, responsiveness, and customer communication.
\nFinancial & Operational Management
\nMonitor service department financial and operational performance.
\nReview job costs, labor, materials, equipment, and subcontractor expenses.
\nPrepare and manage quoted service repairs.
\nSupport appropriate pricing and cost recovery for commercial service work.
\nMonitor work-order status and service-job profitability.
\nAssist with department budgeting, forecasting, and performance reporting.
\nCustomer Relationship Management
\nDevelop and maintain strong relationships with commercial, industrial, institutional, and government customers.
\nServe as a primary management contact for key service accounts.
\nCommunicate repair recommendations and service options clearly and professionally.
\nResolve customer concerns and help ensure a high level of customer satisfaction.
\nDevelop long-term relationships with facility managers, property managers, building owners, and other customer representatives.
\nBusiness Development
\nIdentify new commercial plumbing and HVAC service opportunities.
\nExpand service relationships with existing customers.
\nConduct facility and equipment assessments.
\nDevelop preventive-maintenance and service proposals.
\nSupport the development of recurring commercial service agreements.
\nFollow up on repair recommendations and service opportunities identified by field technicians.
\nCoordinate with other company departments to provide customers with comprehensive mechanical solutions.
\nTechnician Leadership
\nLead, support, and develop plumbing and HVACR service technicians.
\nEstablish clear expectations for safety, workmanship, productivity, customer communication, and field documentation.
\nProvide coaching, technical support, and performance feedback.
\nPromote accurate capture of labor, materials, equipment information, photographs, and service recommendations.
\nHelp identify training and professional-development opportunities for field personnel.
\nParticipate in recruiting and onboarding service technicians as needed.
\nPreventive Maintenance & Asset Management
\nSupport the development and execution of commercial plumbing and HVAC preventive-maintenance programs.
\nPromote accurate documentation of customer equipment and mechanical assets.
\nReview deficiencies identified during service and maintenance activities.
\nDevelop repair recommendations and proposals based on field findings.
\nAssist customers with equipment-condition evaluations and long-term maintenance planning.
\nQualifications
\nStrong commercial plumbing, HVAC, mechanical-service, or related industry experience.
\nPrevious service-management, operations-management, service-supervision, or comparable leadership experience preferred.
\nWorking knowledge of commercial HVAC and plumbing systems.
\nExperience leading or supporting field technicians.
\nAbility to estimate and quote commercial service repairs.
\nExperience with preventive-maintenance programs and service agreements preferred.
\nUnderstanding of job costing, service pricing, and department financial performance.
\nStrong customer-service and relationship-management skills.
\nExcellent organizational and communication skills.
\nAbility to manage multiple priorities in a fast-paced service environment.
\nComfortable using field-service, ERP, and business-management software.
\nExperience with Viewpoint Vista is a plus.
\nExperience in a union mechanical-contractor environment is a plus.
\nValid driver's license and acceptable driving record.
\nWhat We're Looking For
\nUnderstands commercial and industrial service rather than residential sales-driven service.
\nCan balance customer needs, technician resources, and business performance.
\nIs comfortable working directly with both customers and field personnel.
\nUnderstands how preventive maintenance, reactive service, repair work, and larger mechanical projects support one another.
\nValues accurate documentation and strong operational processes.
\nTakes ownership of problems and follows them through to resolution.
\nCan develop long-term customer relationships built on technical competence, responsiveness, and trust.
\nCompensation
\nBase salary: $110,000-$140,000 annually, depending on experience and qualifications.
\nAdditional compensation and benefits will be discussed as part of the hiring process.
\nAbout the Opportunity
\nThis position offers the opportunity to take a significant leadership role within an established commercial mechanical contractor and help shape the continued growth of its plumbing and HVAC service capabilities.
\nWe are looking for someone who wants to build strong customer relationships, develop a high-performing service team, and contribute to a service operation focused on quality workmanship, professionalism, and long-term customer value.
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