Emergency Call Handling Project Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Command Center Solutions and Services team delivers solutions and maintenance services to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions.

The projects contained in the Command Center portfolio include large Statewide, Regional, and major Municipal Public Safety Applications (CAD, Mobile, Records Management, Crime Analysis, and Jail), Emergency Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in the Command Center.
Our foundational principle is an unwavering focus on the customer. This customer-centric approach guides every decision, strategy, and innovation, aiming to understand, meet, and exceed customer needs. We strive to be a trusted partner, invested in their long-term success. This commitment requires continuous listening, proactive problem-solving, and delivering exceptional value and service at every customer touchpoint.Job Description

At Motorola Solutions, we support customers so they are always ready for those critical moments. As an Emergency Call Handling Project Manager, you will lead the deployment of a suite of Next Generation 911 (NG911) solutions. Your role is vital in enhancing the ability of first responders to manage emergency situations through cutting-edge technology and seamless system integration.

Core Responsibilities

Following PMBOK (Project Management Body of Knowledge) standards, you will manage the full project lifecycle from Initiation through Closing.

Project Integration & Planning

• Master Project Plan: Develop and implement a comprehensive Master Project Plan using automated project management tools, defining the project charter, scope, and integrated change control processes.

• Operational Workflow: Acquire and maintain a high-level understanding of internal organizational workflows to ensure project alignment with business objectives.

• Accountability: Own the successful implementation, cutover, and formal hand-off to the Support team for all emergency call handling projects.

Scope & Schedule Management

• Scheduling: Initiate, generate, and maintain detailed project schedules (WBS). Lead regular scheduling status reviews to track actual progress against the baseline.

• Execution: Ensure all milestones and deliverables are met according to the project lifecycle, managing the transition from legacy systems to NG911.

Financial & Cost Management

• Budgeting: Maintain project budgets encompassing both labor and capital expenditures.

• Performance Metrics: Monitor financial objectives including revenue recognition, margin health, and cash flow.

• Cost Analysis: Perform detailed analyses of project costs and lead status reviews with management to ensure the project remains within financial constraints.

Risk & Quality Management

• Risk Assessment: Perform ongoing risk identification and qualitative/quantitative analysis. Develop and maintain a Risk Register and mitigation plans.

• Issue Escalation: Promptly alert management of significant risks or problems and prepare actionable recovery plans.

• QA Compliance: Ensure all projects adhere to Motorola Solutions' designated standards and Quality Assurance processes to ensure mission-critical reliability.

Communications & Stakeholder Management

• Primary POC: Serve as the central point of contact for customers, subcontractors, and internal cross-functional teams.

• Customer Relations: Establish and nurture relationships with customers and channel partners.

• Facilitation: Organize and lead project kick-offs, status meetings, and steering committee reviews to ensure alignment across all stakeholders.

Preferred Skills & Qualifications

• Leadership : Proven ability to lead and drive complex, multi-stakeholder projects to completion.

• Industry Expertise: Experience with Public Safety communications systems and an understanding of local public safety entities (Police, Fire, EMS).

• Technical Proficiency : Advanced experience with cloud-based document management and collaboration tools (Google Workspace). MS Project, Smartsheets, or other similar applications and building intricate master schedules.

• Project Methodology: Strong grasp of PMBOK methodologies; PMP or CAPM certification is required.

• Analytical Thinking: Ability to perform detailed data analysis and recommend strategic solutions to customers.

• Adaptability: Flexibility to handle "special projects" that may fall outside of standard routine as technology and customer needs evolve.

Other Preferred Skills:

• High School diploma, Bachelor's Degree or 5+ years of experience managing external customers facing complex deployment programs and/or software application deployments required.

• Prioritize customer needs, satisfaction, and long-term success as the primary focus in all activities and strategies.

• Strong financial acumen, demonstrated experience accelerating revenue growth and containing cost.

• Experienced with project risk assessment and risk mitigation strategies.

• Must be a self-motivated team player able to work effectively with general guidance toward objectives.

• Experienced with Public Safety communications systems is considered an asset.

• Must be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Privileged Role certification requirements.

• Must have excellent interpersonal, presentation, and negotiation skills.

• Must be able to think outside of the scope of responsibilities and take initiative.

• Must be able to work collaboratively with regional and territorial management.

• Must be able to effectively communicate with relevant peers and senior stakeholders.

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Target Base Salary Range: $110,000 - $120,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• High School diploma, Bachelor's Degree or 5+ years of experience managing external customers facing complex deployment programs and/or software application deployments required.

• PMP and/ or Certified Associate in Project Management (CAPM) required.

• Must be able to obtain a background clearance as required by our government customers.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. (GC/CITIZEN ONLY)

Travel Requirements25-50%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.