Assistant Service Manager - Hermann

Assistant Service Manager - Hermann

SNP Hermann - Hermann, MO 65041

Overview

Position Type Full Time Job Shift Day Education Level High School Travel Percentage Negligible Category Management

Description

Reports To: Store Manager

The Assistant Service Manager supports the Service Manager in the daily operations of the service department to ensure excellent customer service, efficient repair processes, and high-quality work. This role assists with scheduling, work order management, technician coordination, and customer communication while helping drive overall departmental profitability and productivity.

• Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.
• Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.
• Provide clear communication with customers regarding service updates, estimates, and repair timelines.
• Help coordinate technician workloads based on skill levels and job requirements.
• Monitor service department performance metrics and support continuous improvement efforts.
• Assist in managing department scheduling, including shop and field service calls.
• Support warranty and internal claims processes with accurate and timely submission.
• Ensure compliance with safety and environmental standards.
• Step in to lead or supervise in the Service Manager's absence.
• Promote and maintain a high level of customer satisfaction and employee engagement.
• Help maintain service department cleanliness, organization, and shop tools/equipment.

Qualifications

• Experience in service operations or technician roles preferred (agriculture or turf equipment a plus).
• Strong customer service and communication skills.
• Working knowledge of mechanical, electrical, and hydraulic systems on farm/turf equipment.
• Understanding of work order systems and service management software (e.g., John Deere Service Advisor, PFW).
• Ability to work in a fast-paced, team-oriented environment.
• Proficient in Microsoft Office and dealership business systems.
• High School Diploma or equivalent required; technical degree or certification preferred.
• 2+ years of experience in a service-related or technician role.
• Previous supervisory experience is a plus.
• Typical dealership environment with exposure to equipment, noise, and shop operations.
• Ability to lift up to 50 lbs and perform physical duties as needed.
• May involve occasional field visits to customer locations.