Supervisor Customer Service

Company Overview Founded in 1906, over the last 110+ years CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia. Here at CEMEX we offer employees competitive wages, career growth, excellent benefits including health, dental & vision plans, vacation or paid time off, employee assistance program, and retirement plan options, along with over a century of stability to build your next career on. To learn more about our company culture and why you should join us, visit For direct access to CEMEX Career Opportunities, visit Job Summary The Customer Service Supervisor reports to the Manager, Customer Service. The candidate must have extensive knowledge of the service area and be able to process orders. Additionally, the candidate must possess excellent phone skills, work efficiently in a fast‑paced environment, and have excellent organizational skills. Job Responsibilities Supervise and assist with customer calls for cement deliveries and customer requests Supervise and assist with dispatch and tracking of deliveries for U.S. cement shipping locations Coordinate customer requests for billing questions, credit, pricing, mill reports, MSDS sheets, and certification letters Assist credit department with account payment discrepancies, coordinating with customers ticket copy needs or pricing discrepancies Assist with review of billing collections for plant and terminals Negotiate and maintain all freight rates for payables and billing Maintain all freight rate changes in SICLO Reconcile and approve package cement purchases General terminal support including systems, accounts, mill reports, COD listings, etc. Maintain and distribute logs for controlled sales plan (allocation) when needed Assist with customer price records/changes for sales and billing Coordinate trucking and tonnage on cement purchases and/or swaps and inter‑company cement truck transfers Perform other duties as assigned Qualifications Bachelor's degree 3–5 years of customer service experience Sales experience preferred Working Conditions Frequent sitting, standing, and walking Normal office environment Benefits CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well. You can learn more about CEMEX Benefits by visiting the CEMEX USA Benefits and Well‑Being page. Legal Notices CEMEX is an EEO/AA institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by federal, state, or local law in the programs or activities it operates. CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state, and federal laws. CEMEX is an E‑Verify participating employer. Arizona Smoke‑Free Act. CEMEX complies with the State of Arizona’s Smoke‑Free Act (Arizona Revised Statutes 36‑601.01). Smoking and/or the use of tobacco or related products is prohibited on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX. CEMEX es una institución EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, información genética, identidad de género, o expresión de género en los programas o actividades los cuales opera. #J-18808-Ljbffr Cemex US