Senior Field Application Engineer
Full-time
GlobalLogic
Role Description
Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. The GL team participates in the development, QA, and support of several generations of such solutions.
- Research for the root cause, troubleshoot, and investigate issues using multiple tools.
- Respond and resolve complicated customer issues and requests, which cannot be resolved by our Tier 2 support team.
- Join efforts with R&D and the PM to provide issue resolutions and implement product features.
- Work closely with Tier 2 support and PM to prioritize issues, communicate status, and oversee end-to-end resolution.
Qualifications
- B.Sc. in computer science, SW Engineering or equivalent
- 5+ years of experience in System Integration / Professional Services/ Tier 3 ISP WAN networking team
- Deep knowledge in networking protocols - CCNP level
- Linux hands-on experience
- Fluent English (writing and speaking)
Requirements
- Knowledge in Kubernetes / PON / DOCSIS would be a plus
- Knowledge in RF Testing equipment, traffic generators, network sniffer would be a plus
Benefits
- Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies.
- Empowering Growth: We foster a culture of continuous learning and professional development, providing timely and comprehensive assistance for every consultant through our dedicated Learning & Development team.
- DE&I Matters: We deeply value and embrace diversity, providing equal opportunities for all individuals and fostering an inclusive and empowering work environment.
- Career Development: Our corporate culture emphasizes career development, offering abundant opportunities for growth and regular interactions with our teams.
- Comprehensive Benefits: We provide a comprehensive benefits package that prioritizes the overall well-being of our consultants.
- Flexible Opportunities: We prioritize work-life balance by offering flexible opportunities tailored to your lifestyle, including relocation and rotation options.
Vacancy posted 8 hours ago
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