Retail Coordinator

Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the greater Visalia area in central California. With more than 5,000 employees, Kaweah Health provides state-of-the-art medicine and high-quality preventive services in our acute care hospital, specialized health centers and clinics. Our eight-campus healthcare district has 613 beds and offers comprehensive health services across a broad continuum of care. It takes a special person to work for Kaweah Health. We serve a region where the needs are great, which makes the rewards even greater. Every day, we care for people facing unique challenges and in need of healing. Throughout it all, our focus is to make a difference, and we do — in the health of our patients, our loved ones, and our community. Benefits Eligible Full-Time Benefit Eligible Work Shift Variable - 8 Hour or less Shift (United States of America) Department 8340 Food & Nutrition Svcs-KHMC The Retail Coordinator is responsible for overseeing the day-to-day operations of the Coffee Shop, Cafeteria and the Kaweah Gift Shop. This role ensures the smooth operation of the retail environment, manages inventory, provides exceptional customer service, and supports the healthcare team in delivering high-quality care and products to customers. A key aspect of this position includes handling cash and financial transactions with accuracy and integrity. QUALIFICATIONS License/Certification Required: ServSafe Food Protection Manager Certification within 90 days of hire/transfer. Experience Required: One year of experience in a high volume, fast-paced, casual dining restaurant or similar experience in a hospitality or institutional setting. Hospitality and/or health care experience. Knowledge/Skills/Abilities Proficient computer skills including Microsoft Office (Word, Outlook, Excel, PowerPoint). Ability to provide a high level of customer service is critical to the success in this role Strong Communication (verbal and written). Organizational multitasking and time management skills JOB RESPONSIBILITIES Essential Oversees the daily operations of the retail area and ensures compliance with company policies and healthcare regulations. Coordinates with the Retail Manager/Retail Specialist to manage workflow, including inventory management, and customer service. Ensures that all retail operations are conducted under health and safety regulations. Provides exceptional customer service, addresses customer inquiries, resolves complaints, and ensures a positive experience for all our customers. Completes the orientation checklist walk-through and provides an overview of the company's mission and values. Trains employees on Safety policies and procedures Provides instruction on cash handling procedures. Issues discussion reports for team members Monitors inventory levels, places orders for Starbucks, Siren Grill, the Cafeteria, and manages stock to prevent shortages or excess. Responsible for monthly inventory submissions to the Director. Conducts regular inventory audits to ensure accuracy and proper stock rotation. Collaborates with suppliers and vendors to maintain optimal inventory levels and negotiate favorable terms. Implements and manages the F.I.F.O (Date In, First Out) method for stocking refrigerated items to ensure that older stock is used before newer stock, minimizing waste and ensuring product freshness. Regularly checks expiration dates of refrigerated products and rotates stock accordingly. Ensures that all refrigerated items are stored at the appropriate temperatures and in compliance with health and safety regulations. Performs routine inspections of refrigeration units to ensure proper functioning and addresses any issues promptly. Facilitates communication between staff and other departments, ensuring effective teamwork and a cohesive working environment. Maintains accurate records and documentation related to the QA Logs. Follows facility department and safety policies and procedures including infection control occurrences reporting Hazardous Material and waste Program Emergency Preparedness Program, confidentially, HIPAA and patient rights policies Develops and implements promotional strategies to drive sales and increase customer engagement. Analyzes sales data to identify trends and opportunities for improvement. Coordinates with marketing teams to promote healthcare products and services. Ensures accurate processing of cash, credit, Payroll Deductions, and debit transactions. Reconciles daily sales and cash drawers at the end of each shift. Completes cash deposit drops according to company procedures. Addresses and resolves any cash handling discrepancies or issues. Performs any refunds as needed. Additional Demonstrates the knowledge and skills necessary to provide care and services appropriate to the population served on the assigned unit or work area. Performs other duties as assigned. Pay Range $26.29 -$39.43 If you want to use your talents alongside people who face each day with courage and purpose, in an environment that empowers you to do your absolute best, this is where you belong. Keep growing your career! Kaweah Health is committed to a culture that delivers personal, professional, and compassionate experiences for every person, every time. Explore our currently open positions and apply to the ones that fit you best. Keep track of your application in the selection process and new opportunities as they open. 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