Clinical Service Representative II - Psychiatry

Scheduled Hours
40

Position Summary
Position is responsible for providing clinical office support which includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, collecting co-payments, answering incoming patient phone calls, and medication prior authorizations.

Job Description

Primary Duties & Responsibilities:

• Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms.
  
• Collects co-pays for services; verifies and balances receipts and payments.
  
• Reviews schedule for new patients, updating when necessary.
  
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
  
• Schedules return patient appointments and patient testing.
  
• Answers incoming patient phones calls and directs them to appropriate personnel.
  
• May prepare patients' charts for daily appointments.
  
• Assists patients with insurance questions regarding billing process.
  
• Assists staff with sending out patient reminders or Zoom links and other related scheduling duties.
  
• Submits prior authorization requests per office guidelines.
  
• Cross coverage of other office staff as needed.
  
• This position is in person therefore commitment to attendance is critical and necessary.
  
• Perform other duties as assigned.
  

Working Conditions:

Job Location/Working Conditions

• Normal office environment.
  
• Exposure to blood-borne pathogens.
  
• Requires protective devices.
  
• Patient care setting.
  
• Direct patient care setting.
  

Physical Effort

• Typically sitting at desk or table.
  
• Typically standing or walking.
  
• Typically bending, crouching, stooping.
  
• Occasional lifting (25 lbs or less).
  

Equipment

• Office equipment.
  
• Clinical/diagnostic equipment.
  

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:
High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses :
The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:
Medical Office Setting (2 Years)

Skills:
Not Applicable

Driver's License:
A driver's license is not required for this position.

More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:
No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses :
No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:
No additional work experience unless stated elsewhere in the job posting.

Skills:
Billing, Communication, Computer Literacy, Epic Applications, Health Insurance, HIPAA Policies, Insurance, Interpersonal Relationships, Medical Terminology, Organizing, Patient Communications, Scheduling, Telephone Communications

Grade
C06-H

Salary Range
$17.34 - $25.40 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email View email address on click.appcast.io or call the dedicated accommodation inquiry number at View phone number on click.appcast.io and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
  
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
  
• Take advantage of our free Metro transit U-Pass for eligible employees.
  
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
  

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
  

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
  
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
  

For policies, detailed benefits, and eligibility, please visit:

EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.