Patient Dispatch Specialist - Minneapolis, MN

Patient Dispatch Specialist

Pay Rate: $21.00

Location: Minneapolis: 3701 Wayzata Blvd Suite 300, Minneapolis, MN 55416

Contract Length: 6 months then FTE hire based on performance

Hours: M-F 8am 4:30pm

Interview Process: Phone screen with agency, then supervisor in person 45-minute interview. We would allow for remote interview as a exception.

Work Environment: Hybrid: In office 2x a month

Training Period: Yes, it could require more days a week in office for the first couple weeks

Target Start Date: 6/1 or 6/8

Top characteristics: Good attitude, character, someone who is eager, someone who is looking for a start in a company and wants to move up quickly

Overview: The Patient Dispatch Specialist is an individual contributor responsible for scheduling, rescheduling, and confirming patient demos and trainings for the field team. This role ensures timely and accurate coordination across all U.S. time zones. The Specialist will use a dispatch module and other tools to manage patient engagements and support operational efficiency.

Accountabilities & Responsibilities:

• Schedule and coordinate patient demos and trainings for field personnel using Salesforce and/or other tools.
• Communicate with patients to confirm appointments, handle rescheduling, and manage cancellations.
• Ensure accurate documentation of scheduling activities and patient interactions.
• Collaborate with field teams to align scheduling with availability, geography, and patient needs.
• Monitor dispatch workflows and escalate issues as needed.
• Maintain HIPAA compliance and data integrity across all scheduling activities.
• Other duties as assigned

Education & Experience Required:

• Associate's degree or equivalent experience in healthcare administration, business, or related field.
• 2+ years of experience in scheduling, dispatch, or patient coordination roles.
• Experience using CRM systems (Salesforce preferred).

Preferred:

• Experience in healthcare or patient services environments.
• Bilingual proficiency (Spanish preferred).

Knowledge & Skills:

• Familiarity with Salesforce or similar CRM platforms.
• Commitment to HIPAA compliance and patient confidentiality.
• Excellent written and verbal communication
• Stellar customer service abilities
• Highly organized with exceptional attention to detail, strong documentation capabilities, and effective time management skills.
• Ability to work independently and manage multiple priorities.
• Proficiency in tools such as Microsoft Office 365, Zoom, Teams, Chatter, and Filemaker.