Training Associate

Position OverviewWe're seeking motivated, service-oriented individuals who enjoy connecting with people and providing a positive client experience. This remote opportunity combines customer support, appointment coordination, and benefit education, giving you the opportunity to assist individuals and families who have already expressed interest in receiving information.There is no cold calling and no door-to-door prospecting. Your focus is on communicating with members, answering questions, and helping them understand the options available to them.About the OpportunityFor more than 60 years, our organization has worked with unions and professional associations throughout North America, providing benefit programs to millions of working families.Our approach is centered around service, education, and long-term relationships. We also place a strong emphasis on developing our team through structured training, mentorship, and opportunities for professional advancement.Your Day-to-Day ResponsibilitiesConnect with members who have requested information and schedule virtual appointmentsConduct phone and video-based client conversationsLearn about each member's needs and explain available benefit optionsAnswer questions and provide clear guidance throughout the processAssist clients with digital forms and necessary documentationMaintain accurate and organized client recordsFollow up with members to provide continued assistanceParticipate in ongoing training, coaching, and professional developmentWork collaboratively with your team to provide a consistent client experienceWhat the Opportunity ProvidesWeekly compensation with additional bonus opportunitiesRemote work with flexible schedulingHealth benefit optionsLong-term residual income opportunitiesComprehensive training provided from the beginningOngoing mentorship and leadership developmentOpportunities for performance-based advancementCompany-sponsored travel incentives, with previous destinations including Cancun, Puerto Rico, Las Vegas, Disney, and the BahamasCareer development opportunities for individuals interested in progressing into leadershipWhat We're Looking ForStrong verbal communication and interpersonal skillsFriendly and professional approach to client serviceReliable organization and time-management skillsComfortable working independently in a remote environmentSelf-motivated and willing to take initiativeCoachable with a willingness to learn and improveHigh school diploma or equivalent requiredPrevious customer service, client support, or sales experience is an asset, but not requiredVirtual Hiring ProcessFor convenience and flexibility, interviews, training, and onboarding are completed virtually through video conferencing.If you're looking for a remote opportunity where you can work directly with people, develop valuable professional skills, and pursue long-term career growth, we encourage you to apply.Apply today to learn more about the position and our virtual interview process.