Customer Service Associate

Join Our Team At The Millennium Group Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. The right candidate will be a print operator and be an integral part of our talented team, supporting our continued growth. Selected associates will have expertise with computers, Microsoft Office, reprographics field and be expected to train in the other core responsibilities. Incumbent must be highly organized, polished, maintain courteous professional attitude in a high stress environment and capable of working with a team or with little supervision. PLEASE NOTE: THE HOURS OF THIS POSITION ARE 4PM - 12 AM. Key Responsibilities: Produce the client's request in the Production Area when necessary or when directed Incumbent must be organized and able to multi-task, knowledgeable of reprographics, positive attitude, strong attention to details and able to display a friendly and cooperative attitude in a high stress environment. Operation of reprographics equipment, i.e., high volume printers/copiers Operation of reprographics finishing equipment, i.e., perfect binding, punchers, cutters and other binding equipment Cross-trains in all areas of production/bindery Verifies accuracy of client request, before, during and after production Quality checking, strong attention to details a must Receive job request from clients and vendors by email, walk-ins or physical mail Negotiate client deadlines against in-house queue and supervisor input Entry of all job requests received into the job tracking system Release of job requests to production team and vendor personnel as needed Review and approve billing tickets when necessary Communicate professionally, written and verbally with clients, supervisors and management Deliver work to clients when necessary Assist administrative team and management as requested Qualifications: Proficient in both speaking and writing in English Proficient in Microsoft Office 45-50 wpm Specific vision abilities required by this job include color vision Superior attention to detailed client instructions required Needs to be able sit, stand or walk for long periods of time Ability to lift up to 50 pounds Ability to learn to troubleshoot production equipment and place service calls when needed