Guest Service Manager

Guest Services ManagerFounded in Hull, Iowa in 1981, Pizza Ranch® has grown from a single location into one of the nation's premier fast-casual restaurant chains. With over 200 locations across thirteen states, our concept combines a crave-worthy buffet of pizza, crispy ranch chicken, salads, desserts, and a full-service delivery and takeout model—all designed to serve up legendary experiences.At the heart of Pizza Ranch is our mission: "To establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives."We believe in positively impacting every guest, team member, and community we serve. If you're someone who thrives in a fast-paced, people-focused environment and enjoys making a difference through food, service, and leadership—this is the place for you.Job Summary: As a Guest Services Manager, you are a key member of the management team and play a vital role in delivering the Pizza Ranch experience. You'll lead by example, helping to build a strong team culture, ensure high food and service standards, and drive successful operations during high-volume shifts—especially nights and weekends.You'll assist the General Manager & Assistant General Manager in day-to-day restaurant operations and help lead the guest experience using data and feedback from tools like Qualtrics. You'll also have responsibilities across multiple operational areas to ensure smooth, safe, and guest-focused execution.Key Responsibilities Include, but Are Not Limited To:Lead and support restaurant operations during peak periodsExecute and uphold Pizza Ranch food quality and guest service standardsAssist with food ordering and maintaining proper inventory levelsConduct regular cleanliness, safety, and maintenance walkthroughsInterview, hire, and onboard new team membersProvide coaching and apply progressive discipline when necessaryAnalyze guest feedback and implement improvements using Qualtrics and other toolsCollaborate with the management team to control food and labor costsModel a positive and professional attitude with staff and guestsContribute to a team culture that promotes respect, accountability, and excellenceLead training and development efforts to ensure team successExpectations:Improve food quality and guest satisfaction metricsSuccessfully manage and lead high-volume rush shiftsDrive a culture of safety, cleanliness, and operational excellenceDemonstrate strong leadership, communication, and conflict resolution skillsBe available to work flexible hours, including evenings and weekendsQualifications:Prior restaurant management experience preferredStrong leadership and team-building skillsExcellent organizational, multitasking, and problem-solving abilitiesProficiency in basic computer applicationsHigh school diploma or equivalentAbility to work in a fast-paced, hands-on environmentPassion for hospitality and people developmentIf you're ready to grow your leadership skills and make a legendary impact, we invite you to apply and be part of something special at Pizza Ranch®.