Customer Experience Specialist - Reno, NV

divh2Customer Experience Specialist/h2pZLINE Kitchen and Bath is a family-owned appliance company based in Reno, Nevada, with additional locations in Tennessee and Ohio. ZLINE provides an elevated luxury experience with industry-leading kitchen appliances and bath fixtures at an attainable price. Each collection is meticulously designed and shipped in the United States, and we are proud to be a progressive American company that supports local communities through hiring locally and giving back./ppWeve become a household name in the luxury appliance industry, partnering with The Home Depot, Lowes, Costco, and Wayfair, among many reputable dealers and retailers nationwide, to market and sell luxury appliances such as range hoods, refrigerators, dishwashers, and ranges. Were known for our attention to detail and commitment to our customers and employees alike. We believe in innovation and honest business, and were proud of the products we create, the services we offer, and the team that makes the ZLINE Attainable Luxury experience possible. ZLINE is forging its own pathwill you help us tell our story?/ppWe are a four-time (2022, 2023, 2024, and 2025) Certified Great Place To Work. Learn more here./ppAs a Customer Experience Specialist, you will be the first voice our customers hear over the phone that represents ZLINE! Our CE Specialists are positive, upbeat individuals who value knowledge, customer satisfaction, and helping others. We are seeking someone who wants to excel in their career, push boundaries, create new strategies and work their way up! The potential for growth at ZLINE is limitless, so bring a dedicated and hungry attitude to get in on the ground floor. We enjoy watching your skill sets, education, personable skills, and computer literacy skills grow alongside ZLINE! Being a CE Specialist is so much more than answering phones and emails, being a CE Specialist for ZLINE means you are spreading knowledge of our product, empowering our customers, and being a great team player who aims to grow and spread their positivity!/ppThis is not a typical call-center role. It is a technical role where you are able to problem-solve and build strong relationships at the same time!/ph3Job Duties/h3ulliConnect with customers via phone calls and emails/liliProvide customers with product details to find the best fit for their home/liliAssist customers with questions during the installation process/liliWalk customers through troubleshooting steps to ensure proper functionality/liliIn-depth product system training/liliCollaborate with team members to create the best solutions for customer issues/li/ulh3Requirements/h3ulliA high school diploma or equivalent required/liliExcellent verbal and written communication skills/liliAbility to multitask by handling a variety of customer experience cases/liliAbility to be on the phone, email, and communication platforms for about 8 hours/day/liliGreat organizational and follow-up skills/liliLiteracy with Mac OS computer systems/liliFamiliarity with the Google Suite (ie. Docs, Sheets, Calendar, Mail)/liliFamiliarity with CRM platform a plus!/liliGreat retention of computer programs/liliPatience and understanding of customer needs and the ability to de-escalate when necessary/liliDedicated to being a forever learner of Product Knowledge (We create new SKUs every day!)/liliBilingual is a plus!/li/ulpCompensation: Starting at $42,000+ annually DOE/ppPay dates are bi-weekly/ppWorking Hours:/ppMonday - Friday, 8:00am - 4:30pm with a 30-minute lunch/ppWhat Youll Get:/pulliBenefits are available to all full-time employees after 90 days/liliMedical, dental, vision, and life insurance/liliCompany 401k match at 6%/liliAccess to a Health Savings Account or Flexible Spending Account/liliProfessional development assistance/liliPaid time off/liliGet in on the ground floor/liliAmple opportunity for advancement; we want to see you grow/liliDog-friendly office space because dogs make everything better, right?/li/ulpEEO/ppZLINE Kitchen and Bath, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ZLINE makes hiring decisions based solely on qualifications, merit, and business needs at the time./p/div