Crane Service Technician

Overhead Crane & Hoist Service TechnicianField-Based Technician Role | Chandler, Arizona or Phoenix, Arizona Area Coverage with Regional TravelCompensation: Competitive hourly rate up to $45/hour+ based on experience, skills, location, and credentials | Top-performing technicians regularly earn substantially more through overtime, travel pay, premium site incentives, and specialized project workThis is a field-based position where technicians are primarily dispatched directly from their local area rather than reporting daily to a branch location. Candidates should be based within or near the Chandler, Phoenix, AZ area and comfortable supporting customer sites throughout the region.While much of the work is local or regional, this role also includes the expectation of periodic travel assignments. Technicians should be open to supporting projects outside their immediate territory for extended periods when business needs require it. Depending on workload and project demands, travel assignments may total up to approximately 3 months within a 12-month period.This is not a shop role sitting under constant supervision. This is field service work where you are trusted to diagnose problems, make decisions, and represent ACECO directly with customers.What This Role Really IsThis is a field-based service role—you'll spend most of your time traveling to customer sites, diagnosing problems, performing repairs, and being accountable for getting equipment safely back into operation with minimal supervision.Successful technicians in this role are self-directed, safety-focused, mechanically capable, and comfortable operating independently in industrial environments where uptime and customer responsiveness matter.Who Thrives Here (and Who Doesn't)You'll do well here if you:Take ownership of field work and solve problems without being told what to doAre comfortable working independently in customer environmentsCommunicate clearly and professionally with customers and internal teamsThis role is likely not a fit if you:Prefer working in a shop or controlled environmentNeed constant direction or supervisionStruggle with travel, on-call responsibilities, or customer-facing workWhat Success Looks Like (First 90 Days)Learn ACECO service standards, safety expectations, and documentation processesIndependently complete inspections, maintenance, and basic repairsBuild trust with customers through professionalism and technical competenceAccurately document service work and communicate findingsBegin handling more complex troubleshooting scenarios independentlyWhy Join Our Team at American Crane?Field Impact – Your work directly affects customer safety and equipment uptimeAutonomy – Work independently with strong internal supportTechnical Growth – Work on complex industrial and nuclear lifting equipment that many technicians never get exposure toStability – Established company with long-term workforce and strong reputationWhat You'll DoField Service & Technical WorkTravel to customer sites to perform inspections, maintenance, troubleshooting, and repairsService electric overhead cranes and hoists (mechanical and electrical systems)Troubleshoot and repair 480 VAC / 3-phase electrical systemsPerform work independently while adhering to all safety and quality standardsCustomer Interaction & CommunicationCommunicate clearly with customers, supervisors, and internal teamsRepresent ACECO professionally at all job sitesProvide clear updates and recommendations based on equipment conditionDocumentation & ReportingComplete accurate service reports and documentationTrack work performed, findings, and follow-up needsMaintain accountability for service quality and reporting accuracyOn-Call & Travel ResponsibilitiesParticipate in on-call rotationTravel locally, regionally, and/or nationally as requiredSupport urgent customer needs when necessaryWhat We're Looking ForEducationHigh school diploma or GED requiredTechnical or trade certifications preferredExperience3-5+ years of hands-on experience servicing electric overhead cranes and hoists strongly preferredStrong field service experience in industrial environmentsTechnical SkillsStrong electrical troubleshooting skills (480 VAC / 3-phase systems)Solid mechanical troubleshooting and repair capabilityStrong understanding of OSHA safety standards, lockout/tagout, and fall protectionSkills & AttributesAbility to work independently with minimal supervisionStrong customer-facing communication skillsHigh attention to detail and follow-throughReliable, accountable, and self-directedAlignment with ACECO values: Work Hard, Have Fun, and Do the Right ThingRequirementsAuthorization to work in the United States without current or future employer sponsorshipAbility to verify identity and employment authorization (Form I-9)Eligibility to access export-controlled information where applicableWillingness to undergo a background check in accordance with applicable lawsWillingness to undergo a pre-employment drug screen and randomized drug testing during employmentAbility to meet the posted work schedule and travel requirementsAbility to maintain reliable attendance and punctualityWillingness to follow all company safety policies and proceduresWillingness to wear appropriate PPE when requiredWillingness to complete required safety and compliance trainingAbility to perform essential job functions with or without reasonable accommodationAbility to maintain professional conduct aligned with company expectationsAdditional Requirements for the PositionAbility to travel locally, regionally, and/or nationally up to a total of 3 months within a 12 month spanWillingness to participate in on-call rotationValid driver's license with acceptable driving recordAbility to obtain and maintain a REAL ID or valid U.S. PassportAbility to obtain and maintain unescorted access to nuclear facilities and secure sitesAbility to lift 50+ lbs, work at heights, climb ladders, and perform confined space workAbility to work in industrial environments with exposure to weather, noise, and moving equipmentCustomer Site Access RequirementsA significant portion of the work performed by our Crane & Hoist Service Technicians takes place at commercial nuclear generating facilities and other secure industrial customer sites.Technicians in this role must be able to obtain and maintain customer-required unescorted access authorization and comply with all customer security, fitness-for-duty, and access authorization requirements throughout their employment.Because access requirements are established by our customers and applicable regulatory authorities, additional screening may be required before or during employment. Depending on the customer and work assignment, this may include:Criminal background investigationsCredit history reviewsEmployment verificationMotor vehicle record reviewsDrug and alcohol testingFitness-for-duty evaluationsCustomer-specific training, badging, and credentialingCustomer access determinations are made solely by the customer or applicable regulatory authority and are outside the control of American Crane & Equipment Corporation.ScheduleFull-time | Travel and on-call required based on assignmentLocationThis posting is specifically for the Chandler, AZ or Phoenix, AZ areaAdditional U.S. Locations + Traveling Roles AvailableWe are looking for experienced technicians for positions assigned to local areas as follows:Gadsden, AL