Administrative Asst II

Administrative Asst II

This position is the primary point of contact for students, parents, faculty, staff, and visitors to the Office of the University Registrar. This position requires knowledge of institutional policies, procedures and practices of the Office of the University Registrar and Texas State University. Job duties performed impact enrollment, registration, graduation, records integrity, and reporting.

Support faculty, staff, students, and the public. Assist in resolving diverse concerns, handle incoming calls by routing, taking messages, or managing inquiries. Provide assistance at service counters as per schedule. Demonstrate effective communication through oral interaction, emails, faxes, and postal correspondence. Customer Service and teamwork. Provide high quality customer service through professional appearance, punctuality, and office conduct and also working within a team on projects. Manage student registration. Handle adds, drops, withdrawals using administrative forms. Handle special registrations (late registration, study abroad, student teaching, etc.). Verify drop and withdrawal requests through reports. Notify Department Chairs of late drop requests post-deadline. Process approved drops including administrative ones (missing prerequisites, never attended, etc.) Update spreadsheets and logs, file documents in relevant locations or image them into BDMS. Maintain and update student records and demographics in the Student Information System. Input and revise student details like personal information, contacts, and disciplinary status. Remove inaccurate data from reports received weekly. Update Disciplinary/ Suspension/Expulsion as directed by the Dean of Students. File student information documents correctly or scan them into BDMS and multiple ID systems. Manage transcript upkeep and Academic Standing. Calculate GPAs. Update transcripts with all grade changes, deletions, and testing center submissions. Adjust academic standing and Suspension/Probation notes as necessary due to grade changes, new entries, or suspension reinstatements. Input non-current hard copy transcript data into the SIS. Maintain degree records. Confirm accuracy of student details. Includes enrollment status, GPAs, grades, awarded degrees, graduation intent letters, and general inquiries for enrollment verifications. Process educational requests though the National Student Clearinghouse. Handle academic document requests. Handle (transcripts & diplomas) through Parchment. Review for any holds, manage daily and on demand transcript processing.

Texas State University - Department Of Housing And Residential Life