Enterprise Account Manager

About PoshmarkPoshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience shaped by shared discovery. Buying and selling fashion feels simple, joyful, and personal, while every item tells its own story. Poshmark empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds, from everyday pieces to one-of-a-kind vintage and luxury.About the RoleThe Enterprise Account Manager is the steady hand that keeps mid-level enterprise sellers thriving after they've been onboarded, acting as a trusted advisor. This role owns the day-to-day health of a portfolio of accounts — surfacing risks before they escalate, spotting growth opportunities, and turning account data into clear action. Reporting into the Enterprise GM, this person will help shape how Poshmark manages and scales its enterprise seller relationships over time. It's a strong fit for someone who wants ownership over a book of business and enjoys building structure in a fast-moving environment.What You'll DoAccount ManagementOwn the ongoing relationship for a portfolio of mid-level enterprise accounts, providing consistent, straightforward supportServe as the seller's primary point of contact for day-to-day questions, requests, and issue resolutionProactively check in with accounts to identify opportunities for growth or areas of concernAccount ReportingRun and standardize recurring performance reporting across mid-level accountsIdentify trends and patterns across the account portfolio to inform broader Enterprise strategyCollaborate with the Enterprise team to flag accounts that need additional attention or escalationCross-Functional CollaborationPartner with the Technical Onboarding team to ensure a seamless handoff from onboarding to steady-state account managementEscalate recurring technical or integration issues to the appropriate teamShare seller feedback and platform gaps with cross-functional partners to help prioritize future improvements6-Month AccomplishmentsFull ownership of a portfolio of 20+ mid-level enterprise accountsBuild standardized tools and processes that can be leveraged across account portfolioEstablish a clear risk-flagging process with the Enterprise GM for at-risk accounts12-Month AccomplishmentsMeasurable GMV growth across the managed portfolioEstablish portfolio-wide trend reporting to inform Enterprise account strategyRecognized by sellers and cross-functional partners (Onboarding, Support, Product, Marketing) as a reliable, proactive point of contact What You'll Bring5–7 years of experience managing a portfolio of client or seller accounts, balancing responsiveness with efficiency across multiple relationships at onceStrong listening and relationship-building skills, with a deep understanding of seller needs and the ability to translate that into practical guidanceComfort building and standardizing recurring reports, and translating account-level data into clear, actionable insightsProactive, clear communication skills that build trust and confidence in day-to-day interactionsExperience working across onboarding, support, product, and marketing teams to resolve issues and share feedbackStrong prioritization skills to manage a high-volume portfolio without letting details fall through the cracksExperience buying and selling on Poshmark is a plusCompensation Range: $94,118 - $123,235LocationUS California (Redwood City) - OfficeEmployment TypeFull timeLocation TypeHybridDepartmentAll DepartmentsResearch & DevelopmentSeller ExperienceEnterprise Sellers TeamCompensation$94,118 – $123,235 • Offers Equity • Offers BonusThe base pay range listed for this position may span multiple levels of experience, and final compensation is determined by a variety of job-related factors, including relevant experience, demonstrated expertise, and internal equity.The posted range applies to base salary only and does not include additional elements of total compensation, which may include equity, performance-based incentives, and a comprehensive benefits package.