Community Relations Representative

CityLaguna NiguelStateCaliforniaJob LocationOCC 535 The Palms at Laguna NiguelPosition TypeRegularJob Objectives: The Community Relations Representative is responsible for providing an excellent customer service experience throughout the resident journey at Essex.ESSENTIAL JOB FUNCTIONS:Promotes excellent customer experience by having positive interactions with the residentsAssists with move-in and move-out processesManages resident documents and additional paperwork as neededHandles resident inquiries and concerns to ensure their issues or questions are adequately addressedMaintains high customer satisfaction scores by ensuring the residents are treated with careQUALIFICATIONS:High school diploma or equivalent required, college degree preferredExcellent customer service skills and a desire to help peopleA minimum 1 year of customer service experience preferredGood organizational and time management skillsAbility to read and write English; speak English and understand spoken EnglishAbility to utilize a personal smart device for apps related to property operations and communicationKnowledge of Microsoft Suite and property management softwareAll full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.New hires generally start between $24.50 - $29.09 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position. #J-18808-Ljbffr Essex-Property-Trust