Technology Manager

$105.66k

Empower AI

Technology Manager

Empower AI is seeking an experienced Technology Manager to provide expertise in implementing Salesforce technical solutions in a contact center environment.

Responsibilities:

Manage IT projects within contact center environment
Implement Salesforce technical solutions
Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools.
Evaluate emerging contact center technologies and present findings to stakeholders
Facilitate work sessions with business users to understand business processes and requirements

Qualifications:

Bachelors degree in information technology, computer science, management information systems (MIS), management or a related area.
6 or more years experience managing IT projects and implementing Salesforce technical solutions in a contact center environment with at least 100 seats.
Salesforce Certified Administrator and/or Salesforce Certified Technical Architect
Certified CRM consultant with multiple CRM contact center implementations
Experience in contact center solution design, architecture, and implementation
Expertise and experience implementing and managing intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools
Experience leveraging user-centered design methodologies to manage a technology stack that supports business objectives.
Ability to evaluate technical operations and customer experience and identify and present recommendations for improvements.

About Empower AI:

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.

Pay Band Min: USD $105,660.00/Yr.

Pay Band Max: USD $163,530.00/Yr.

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Vacancy posted 4 days ago

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