Hospitality Team Member

Who we are: Tocaya Tocaya uses bold flavors and the best ingredients with a strong emphasis on organic products to proudly create our signature "Modern Mexican" cuisine. Our versatile menu is rooted in traditional Mexican recipes and naturally accommodates a variety of preferences including vegan, vegetarian, and gluten‑free. We value individuality and a positive spirit. We try to make our environment a fun place to work and strongly believe in helping our team members grow and develop to their highest potential. The Job As a Hospitality Team Member, you are responsible for achieving our mission of providing each guest with a truly wonderful experience. Acting as a brand ambassador and delivering exceptional hospitality and service by Greeting guests in a friendly manner and ensuring they are served quickly, efficiently and accurately while recognizing opportunities to create an amazing guest experience Assisting guests with placing orders by expertly guiding them through the menu, making suggestions, entering the order into the point‑of‑sale system, and processing payments Taking telephone orders and preparing take‑out orders Mastering and maintaining menu knowledge, including an understanding of food restrictions, allergies, popular dishes, and chef suggestions Making and serving fresh non‑alcoholic and alcoholic beverages Delivering food to guests and refilling drinks quickly, efficiently, and accurately Engaging the guests in light conversation when appropriate Maintaining a clean and inviting space for our guests by Clearing and sanitizing tables and chairs efficiently, and carrying dishes, silverware, and glassware to the kitchen for washing Upkeeping restroom including sanitizing restroom on an hourly basis and restocking soap, toilet paper and paper towels Setting up, stocking, cleaning, and maintaining all service stations Maintaining a safe working environment by Understanding and exhibiting compliance to the company’s required safety policies and standards Practicing safe food handling and sanitation procedures and maintaining required food‑handling certifications where applicable by law Exemplifying Company culture by Working as a team to achieve company goals and standards Supporting other areas of the restaurant as necessary Maintaining a professional and presentable appearance according to the company’s uniform policy All other job duties as assigned by Manager Required Skills and Qualifications A warm, helpful, hospitable and guest focused nature Restaurant or retail experience is helpful, but not necessary Ability to approach work with a sense of fun while delivering outstanding results Ability to thrive in a fast paced environment Ability to communicate effectively in English A high level of resourcefulness in solving problems and taking initiative Ability to understand and meet restaurant standards for health, safety, and excellence. Ability to comply with all company policies, processes and standards Must be eligible to work in the United States Must be a minimum of 18 years old Ability to work a flexible schedule based on restaurant needs Food handler’s card may be required according to local and or state regulations Responsible Beverage Service Certification may be required according to local and or state regulations Physical Requirement Must be able to lift trays of food or food items weighing up to 50 lbs. on a regular and continuing basis Some bending/kneeling/stooping required Must be able to stand and/or walk for long periods of time Must be able to work in a hot kitchen environment Must be able to place plates, utensils, pans, and cases on both high and low shelves Must be able to work indoors and outdoors Benefits We offer competitive pay + tips Free meals during shifts and 50% discount while off the clock Opportunities for development and growth A fun and inspiring work environment and be part of an amazing team Hourly Payrate: $17.87 + Tips This job description only provides an overview of job responsibilities that are subject to change #J-18808-Ljbffr