45Drives Solutions Specialist (USA)

Job Description

Job Description

**MUST BE AUTHORIZED TO WORK IN THE UNITED STATES**

45Drives Solutions Specialist (USA)
Location: Wilmington, NC
Term: Full-Time, Permanent
Anticipated Start Date: As soon as we find the right fit
Type: In Office Only 

Full transparency: we work a little differently around here.
This isn’t just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe that’s just wrong. After all, we spend at least a third of our lives working—so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?

At 45Drives, your ideas don’t just matter—they shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact. Does this sound like something you’d want to be a part of and help grow?

45Drives specializes in open-platform, high-performance data storage solutions for innovators, engineers, and businesses around the globe. We’re changing how organizations manage data—and you could be part of that transformation.

About Us
At 45Drives, we create big, strong, fast storage servers using open-source platforms that break away from traditional enterprise constraints. Our customers range from the world’s biggest brands to indie creators building the next big thing. With every system we build, we help people take control of their data, scale efficiently, and innovate freely.

We’re not your typical tech company. From our tight-knit culture to our laser focus on transparency and service, we believe in doing business differently—always putting people first, whether they’re customers or teammates. 45Drives is a division of Protocase Inc., a fast-growing manufacturing and technology company based in Sydney, Nova Scotia. This role will be based out of our U.S. branch in Wilmington, NC.

About the Opportunity

You’ll play a key role as a Solutions Specialist, representing 45Drives as a trusted expert for our customers. This is a technical role with a human focus—perfect for someone who loves solving complex problems while building authentic relationships.

Here’s what you’ll be doing:

• Responding to customer requests and issues via our service ticket system.
  • Troubleshooting hardware, software, and network issues with clarity and confidence.
  • Using Linux commands and ZFS to configure and support custom storage systems.
  • Working with customers to deeply understand their needs and deliver tailored solutions.
  • Documenting solutions and create resources to help others.
  • Handling networking challenges like bonding, subnetting, and routing.
  • Ensuring system integrity and data security through proactive problem-solving.
  • Collaborating with teammates to continuously improve service and support.

About You
You’re not just technically sharp—you’re approachable, resourceful, and genuinely enjoy working with people. You’re driven to find answers and never afraid to admit when you don’t know something (yet).

Here’s what you’ll need to succeed:

Education
• Completion of an IT-related post-secondary program OR relevant work experience in system administration, networking, or technical support.

Experience
• Entry-level to experienced candidates welcome—we value passion and attitude.

Skills
• Proficiency with Linux (especially command line usage).
• Experience or familiarity with ZFS or other filesystems.
• Basic understanding of networking principles (e.g., bonding, subnetting, routing).
• Strong verbal and written communication skills.
• The ability to think critically, troubleshoot, and problem-solve in real time.
• A customer-first mindset with a knack for teaching and supporting others.

A valid passport is preferred, as occasional travel to customer sites or our headquarters in Canada may be required.

Why us?
At 45Drives, we believe in recognizing and rewarding hard work and dedication.
Our starting annual total compensation package—including base salary and performance incentives—ranges from $50,000 to $70,000 USD, depending on experience.

In addition, you can look forward to:

Training and Growth: Leadership training and skills development opportunities, plus regular coaching and mentorship.
️‍⚕️ Comprehensive Health Care Plan: Medical, Dental, Life Insurance, and Group Insurance benefits (after 3 months full-time).
Compensation: Annual salary starting between $50,000 and $70,000 USD based on experience.
️ Vacation: Two weeks of vacation, increasing to three weeks after three years, and four weeks after five years.
Social Events: Join in on regular events, lunches, and celebrations as we grow our Wilmington team.
Lifestyle of Wilmington, North Carolina: Enjoy a vibrant downtown, coastal charm, a warm climate, and a welcoming community that’s easy to fall in love with.

Ready to Join Us?
If you’re excited about the opportunity to make a real impact in the world of open-source data storage, we want to hear from you. Apply today and help us build something amazing from the ground up in Wilmington!