Help Desk Support Specialist
Lutheran Social Services of WI & Upper MI
IT Customer Support Specialist (Help Desk)
Lutheran Social Services of Wisconsin & Upper Michigan (LSS) – West Allis, WI
Lutheran Social Services of WI & Upper MI is seeking an IT Customer Support Specialist to join our Help Desk team. This is a great opportunity to gain hands-on IT experience while supporting a mission-driven organization.
Position Summary
The IT Customer Support Specialist provides Tier 1 and Tier 2 help desk support to internal customers across Wisconsin and Upper Michigan. This role is essential to “helping the helpers” —ensuring staff have the technology they need to focus on serving clients.
This position is based in our West Allis corporate office .
- 100% onsite for the first 6 months (training and onboarding)
- After training, eligible for hybrid work (up to 2 days/week remote)
- Schedule: Monday–Friday, 8:00 AM–5:00 PM (no weekends or on-call)
Key Responsibilities
- Triage and resolve IT support tickets through the call tracking system
- Respond to internal customers via phone, email, and voicemail
- Troubleshoot and resolve front-line IT issues, escalating as needed
- Support common issues including:
- Microsoft Office and productivity tools
- Password resets and account access
- VPN and connectivity issues
- Printer and peripheral troubleshooting
- Software, hardware, and access issues
- Install, upgrade, and maintain software remotely
- Monitor and update open tickets to ensure timely resolution
- Collaborate with senior IT staff and leadership on issue resolution
- Provide user-friendly explanations and basic training to non-technical staff
- Travel occasionally to support office locations
Qualifications
Required:
- Associate's degree in Information Technology or related field (or equivalent experience)
- 1+ year of IT support or help desk experience
- Strong troubleshooting, problem-solving, and analytical skills
- Excellent customer service and communication skills
- Strong organizational skills and attention to detail
- Valid driver's license and reliable transportation
Preferred:
- Experience supporting Windows environments and peripherals
- Basic networking knowledge (Wi-Fi, VPN, connectivity)
- Experience with Active Directory and Exchange
- Ability to manage multiple issues simultaneously
Benefits & Perks
- Public Service Loan Forgiveness (PSLF) eligibility
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts (Health & Dependent Care)
- Paid Time Off + 10 Paid Holidays
- Mileage reimbursement
- 403(b) retirement plan
- Employee Assistance Program
- Annual raises and recognition programs
Additional Requirements
- Must reside in Wisconsin or Upper Michigan for payroll purposes
- Must be authorized to work in the U.S. (no visa sponsorship available)
- Ability to travel, including occasional overnight travel
About LSS
Lutheran Social Services of Wisconsin & Upper Michigan is a nonprofit dedicated to strengthening individuals, families, and communities. In this role, you'll directly support staff so they can focus on delivering critical services to those we serve.
Equal Opportunity Employer (EOE)
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Help Desk Support Specialist in Oak Creek, WI vacancy
- ...IT Customer Support Specialist (Help Desk) Lutheran Social Services of Wisconsin & Upper Michigan (LSS) – West Allis, WI Lutheran Social Services of WI & Upper MI is seeking an IT Customer Support Specialist to join our Help Desk team. This is a great opportunity to gain...SuggestedWork at officeRemote workVisa sponsorshipMonday to FridayFlexible hoursNight shift2 days per week
Lutheran Social Services of WI & Upper MI
South Milwaukee, WI2 days ago - ...in our customer's success! Summary / Objective The Application Specialist I partners with the sales department and customers by... ...further involves post‑sales activities like consulting, application support, and occasional customer training for standard products. What...SuggestedTemporary workWork at officeWorldwide
- ...energy, defense, supply chain management and logistics, banking, and youth sports. Position Overview Strong customer service and support is a cornerstone of our business. Our Inside Technical Sales Associates (TSAs) build customer confidence with efficient and...SuggestedWork at officeLocal area
$27 - $30 per hour
...Maintenance Support Technician Quality Packaging Inc. | St. Francis, WI | Full-Time | MonFri, 6:30 AM 3:30 PM Competitive Pay Stable Hours Room to Grow Are you a hands-on problem solver who takes pride in keeping equipment running smoothly? Quality Packaging Inc...SuggestedFull timeCasual workMonday to FridayShift workNight shift$29.6 per hour
...Technical Training Associate is responsible for designing, coordinating, and delivering department-specific technical training that supports employee development, operational excellence, and a safe, high-performing workplace. Partner with the Human Resources Training...SuggestedHourly payWeekly payFull timeWork at officeRelocation packageShift workDay shift- Namely is hiring a Maintenance Support Technician in Saint Francis, Wisconsin. This role is ideal for hands-on problem solvers who thrive in fast-paced production settings. Responsibilities include urgent repairs, preventive maintenance, and ensuring equipment safety. The...Monday to FridayNight shiftDay shift
- Job Description Schedule: Full Time, Days Your experience matters Rehabilitation Hospital of Oak Creek is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize...Full timeTemporary workPart time
LifePoint Health
Oak Creek, WI20 hours ago - Supporting enterprise identity security platforms, the full-time IAM Support Specialist - Bilingual will provide Level 2 support for IAM technologies, troubleshoot access-related issues, and assist with identity lifecycle management in a remote environment. Key Responsibilities...Remote work
- Supporting healthcare providers remotely, the full-time Missouri EHR Support Specialist will ensure effective use of electronic health record systems by troubleshooting issues, improving workflows, and enhancing the technology experience for Psychiatry, Primary Care, and...Work experience placementRemote work
- Zünd Systemtechnik AG is seeking an Application Specialist I at their US Headquarters in Oak Creek, Wisconsin. This role acts as a technical... ...advisor in the sales process, providing demonstrations and support to optimize customer cutting solutions. The ideal candidate...
$24.5 - $26.76 per hour
...Self-Help Credit Union in South Milwaukee seeks a Customer Relations Specialist to facilitate mortgage applications and assist borrowers. The successful candidate will support loan officers and maintain communication throughout the loan process. Applicants should possess...Hourly paySelf-Help
South Milwaukee, WI3 days ago- ...Job Summary Work closely within assigned team and with case participants to initiate and establish paternity, child support and medical support, and to modify and enforce existing orders throughout the life of a IV-D case. This position requires individual judgment,...Work experience placementWork at office
Racine County
Racine, WI4 days ago $23.11 - $29.37 per hour
...Avenue, Racine, WI 53403, WI Job Type: FULL TIME Job Number: 2026-070 Department: Corporation Counsel Division: Child Support Services Opening Date: 07/01/2026 Closing Date: 7/15/2026 11:59 PM Central Division: Child Support Services Hiring...Hourly payFull timeTemporary workPart timeWork experience placementCasual workWork at officeImmediate startFlexible hoursRacine County
Racine, WI4 days ago- ...our record keeping, we are looking to add a Technical Records Specialist who will work within the Electrical Engineering group, building... ...Strong organizational and procedural mindset to support a fast-paced team. Ability to work independently and collaborate...
$74.3k - $94.74k
CO00 Children's Hospital Medical Center is seeking an experienced professional for a full-time position in their Central Clinical Lab. As part of a dynamic team, you will oversee technical aspects of laboratory operations, ensure compliance with standards, and coordinate...Full time- To support Home Health and Hospice services, the full-time Client Relations Support Associate will process physician orders, manage documentation delivery, and maintain client information to ensure quality customer service in a remote work environment. Key responsibilities...Work at officeRemote work
$96.43k - $127.77k
...member, you'll work on projects that have real-world impact. You'll help transform the grid for resilient and reliable power worldwide. S... ...), subject to eligibility criteria. Senior Desktop & Network Support Analyst We are seeking a highly motivated and accomplished...Work experience placementLocal areaWorldwide$15.1 - $22.69 per hour
...Virtual Block Specialist I Company: Cox Automotive - USA Job Family Group: Vehicle Operations Management Level: Individual Contributor... .... Provide arbitration and other vehicle announcements to support auctioneer. Call and E-mail on late titles Utilize...Hourly payPart timeRemote workVisa sponsorshipFlexible hoursShift work- ...The seasonal Operations Technical Specialist supports the operational readiness of H&R Block’s seasonal tax office network. The role ensures... ...work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere...Part timeWork experience placementSeasonal workWork at officeRelocationFlexible hours
H&R Block
Racine, WI4 days ago - Leading the Client Reporting Advisor Support team, the remote Vice President, Client Reporting Support Manager will manage a team of Advisor Support Associates, handle advisor inquiries, and ensure high-quality service delivery while evolving support workflows in a fast...Remote work
$67.2k - $83.95k
...member, you'll work on projects that have real-world impact. You'll help transform the grid for resilient and reliable power worldwide. S... ...), subject to eligibility criteria. Join Our Team as a Sales Support Engineer! Are you passionate about Sales Engineering? As part...Casual workWork at officeLocal areaWorldwideMonday to FridayFlexible hours$45 - $48 per hour
...CE Facility Support Engineer - Mechanical 3 Our client, a leader in critical infrastructure support, is seeking a CE Facility Support Engineer - Mechanical 3 to join their team. As a CE Facility Support Engineer - Mechanical 3, you will be part of the Facilities Maintenance...Weekly payTemporary workApprenticeshipFlexible hours- HARDY INDUSTRIES is looking for a skilled I.T. or Telecom Technician in Racine, Wisconsin. This hands-on role requires installing operating systems, structured cabling work, and responding to client service requests. Candidates should have at least 1 year of experience...Flexible hours
Hardy Industries Inc
Racine, WI3 days ago - ...Job Description Job Description Position: Technical Support Specialist Location: Franklin, WI (Onsite/Hybrid) Duration: 18-month contract Perks: Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a Fortune 500 company...Full timeContract workRemote workMonday to FridayShift workWeekend workDay shiftAfternoon shift
$96.43k - $127.77k
A leader in the electrical industry based in Wisconsin is seeking a highly motivated Senior Endpoint Support Analyst. The role requires expertise in Microsoft 365, Azure, and Intune, along with strong problem-solving and communication skills. Responsibilities include managing...- Ascension's Midwest Orthopedic Specialty Hospital in Franklin, WI is seeking a Surgical Assistant for a full-time role. You will lead surgical site optimization, manage blood flow, and collaborate with the surgical team to ensure efficient procedures. Candidates must be...Full time
- ...T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing... ...reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take...Hourly payFor contractorsImmediate startFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Support Specialist. Be the first to apply!
Related searches
- christmas holiday help Oak Creek, WI
- helping hand Oak Creek, WI
- help wanted no experience Oak Creek, WI
- full time general help wanted Oak Creek, WI
- kitchen help Oak Creek, WI
- part time help wanted Oak Creek, WI
- full part time help wanted Oak Creek, WI
- seasonal holiday help Oak Creek, WI
- help wanted Oak Creek, WI
- companies hiring holiday help Oak Creek, WI