Field Warranty Technician

Field Warranty Technician

Welcome to Explore Industries Team! At Explore Industries, we're more than just a leader in fiberglass swimming pool design and manufacturingwe're a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards. We are seeking a dedicated Field Warranty Technician to join our team, serving as a vital link between our customers, dealers, and internal teams to deliver exceptional service and drive client success.

About the Role

As a Field Warranty Technician, you'll help uphold the quality and performance of Explore Industries fiberglass swimming pools. This primarily road-based position includes hands-on repairs at customer homes and dealer locations, with occasional support at our ExploreBase facilities in Millville, NJ, and Marion, SC, ensuring pools continue to look and perform like new.

What You'll Do

• Perform expert fiberglass swimming pool repairs on-site, including gelcoat resurfacing, sanding, grinding, structural fixes, and application of resin, fiberglass, catalyst, and related materials.
• Complete repairs on installed pools at customer homes or dealer locations, as well as occasional in-house repairs on stored units.
• Assess pool construction, installation quality, and damage to determine the best repair approach.
• Adjust techniques and materials based on changing climatic conditions to ensure high-quality, durable results.
• Drain, brace, and prepare pools as needed for safe and effective repairs.
• Coordinate supply orders and pick-ups from regional manufacturing/distribution centers.
• Maintain tools, equipment, and a clean, safe mobile work environment.
• Schedule and coordinate repair visits directly with dealers and homeowners.
• Travel is required.
• Contribute to process improvements that enhance repair efficiency and customer experience.

What We're Looking For

Education & Experience:

• 1+ years of hands-on experience with fiberglass, resin, catalyst, gelcoat, or similar materials (e.g., auto body repair, boat repair, drywall/sheetrock finishing).
• Proven ability to adapt materials and techniques to varying weather/climatic conditions.
• Experience in a physical, hands-on trade environment with strict quality and safety standards.
• Valid driver's license and clean Motor Vehicle Report (MVR) required.

Skills & Qualifications:

• Strong technical and problem-solving skills with a quality-first mindset.
• Excellent attention to detail and commitment to delivering flawless repairs.
• Ability to work independently on the road while maintaining clear communication with the team.
• Physical capability to lift up to 50 lbs, climb ladders, use hand/power tools, and work in outdoor conditions year-round.
• Customer-focused attitude with professional communication skills for interacting with dealers and homeowners.
• Flexibility and reliability for travel with possible overnight and weekend work as needed.
• Willingness to learn Explore Industries-specific repair techniques and cross-train within the team.

Why Explore Industries?

Because this isn't just a road-based service role. This is a position where your expertise, judgment, and craftsmanship directly shape customer satisfactionand where Explore Industries backs you every mile with support and resources.

Compensation

• Starting Salary Range: $50,000 $60,000 annually
• Actual compensation will be based on experience and job-related skills.

Benefits & Additional Compensation

• Generous paid time off (PTO) and paid holidays
• 401(k) with company match
• Medical, dental, and vision insurance options
• Optional life and disability insurance
• Company-provided vehicle for work-related travel
• Fuel, lodging, and travel-related expenses covered
• Meal per diem provided during travel
• Additional incentive or compensation programs may be available depending on the position

Ready to Dive In?

If you're a skilled tradesperson who thrives on the road, passionate about delivering high-quality fiberglass repairs, and ensuring customer enjoyment for years to come, we want to hear from you!