Counter Sales/Service Intake Rep-American Hose & Hardware

Counter Sales / Service Intake Representative (Hydraulics / Mechanical) – Industrial DistributionAmerican Hose & Hardware, a Singer Industrial company, is hiring a mechanically inclined Counter Sales / Service Intake Representative for our Forest Park location. This is NOT a retail sales role — this position is ideal for candidates with hands-on mechanical, hydraulic, or industrial repair experience who can diagnose customer needs, measure components, and provide technical solutions.About Singer Industrial Singer Industrial is one of North America's leading industrial distributors of fluid power and motion control products, with 140+ locations and 1,500+ employees. We specialize in hydraulics, hose & fittings, belts, seals, gaskets, pneumatics, and automation solutions, helping customers improve uptime and productivity.Position OverviewThis is a full-time, on-site technical counter role focused on:Hydraulic service intake & repair coordinationParts identification, sizing, and assembly supportTechnical counter sales and customer serviceYou will work directly with customers bringing in hydraulic cylinders, hoses, pumps, and components for repair, requiring mechanical troubleshooting, measurement, and problem-solving skills — not just order entry.Key ResponsibilitiesIntake and evaluate hydraulic components for repair (cylinders, hoses, pumps, fittings)Create detailed service work orders and repair tickets in ERP systemDiagnose issues and recommend hydraulic and mechanical solutionsPerform precision measurement using calipers, micrometers, and gaugesCalculate dimensions using fractions, decimals, and conversionsIdentify and source industrial parts, fittings, and replacement componentsCollaborate with shop technicians and service teams to ensure accurate repairsProvide technical counter support and B2B customer serviceMaintain an organized, efficient, and professional service counterRequired QualificationsHands-on mechanical experience (automotive, diesel, heavy equipment, hydraulics, machining, or industrial maintenance)Experience using hand tools and precision measuring instruments (calipers, micrometers, gauges)Strong understanding of mechanical systems, tolerances, and part identificationAbility to perform basic math (fractions, decimals, unit conversions)Basic computer skills; experience with ERP systems (SAP, Epicor, Prophet 21, etc.) is a plusPreferred Experience / KeywordsHydraulics / Fluid Power systemsHydraulic cylinder repairHose assembly and fittingsAutomotive or diesel technician backgroundIndustrial maintenance technicianMachining, fabrication, or mechanical assemblyMotion control or power transmission productsBlueprint reading or technical diagramsWho This Role Is Not ForRetail sales associates or cashier-only backgroundsWarehouse pick/pack roles without mechanical experienceCandidates without hands-on tools, diagnostics, or measurement experienceWhat We're Looking ForA mechanically skilled problem-solver who understands how components function and failA self-motivated technician-minded individual who takes ownership of their workSomeone who thrives in a fast-paced industrial service environmentA professional focused on accuracy, efficiency, and customer solutionsWhy Join Singer Industrial?Industry leader in industrial distribution and fluid power solutionsStable, growing company with career advancement opportunitiesWork in a technical, hands-on environment with real problem-solvingCompetitive compensation and benefits