Home Health Branch Operations Coordinator

Become a part of our caring community The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department. Also, responsible for day‑to‑day coordination of telephone / personnel communication systems, overall management of agency supplies / mail, and processing of accounts payables. Depending on branch census you may be responsible for other duties as assigned. Responsibilities Prepare patient assessment packets, including admission, recertification, and post‑hospital packets. Process signed and unsigned orders and 485s. Follow up on the Order Tracking Report weekly and according to Order procedure. Reprocess unsigned orders at end of episode as a task appears on the action screen. Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart. Scanning should be completed within 24 hours of stamp date. Fax the discharge / transfer summary / episode detail summary and Case Conference / 60‑Day summary to the physician as a task appears on the action screen. Copy documentation and assist with ADR preparation. Update HCHB and computer programs as appropriate. Complete End of Period claim workflow as part of Billing Specialist responsibilities. This includes confirming all orders are signed appropriately and coordinating with the administrative team at the branch to ensure other billing requirements are satisfied to release claims timely. Adhere to and participate in Agency’s mandatory HIPAA / Privacy Program and Employee Compliance Program. Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines. Managing all incoming telephone calls in a professional manner, including: Screen and route calls to the appropriate agency staff. Maintenance and administration of the phone system, including adding / revising voice mail boxes and managing accurate employee phone roster. Process incoming and outgoing mail. Manage and order office supplies (including agency specific forms) as needed. Manage, order, and distribute medical supplies as needed. Assist BD with EOE billing tasks. Manage and process all accounts payable including routing to the appropriate corporate department as needed. Knowledge, Skills, Abilities Must understand the issues related to the delivery of home health and hospice services and be able to problem‑solve effectively. Must possess knowledge of Medicare guidelines governing home health and hospice agencies. Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees. Must be organized, detail‑oriented, and possess effective communication skills both orally and in writing. The ability to communicate with a diversity of individuals is required. Education Must have a high school diploma or equivalent, typing, clerical skills, and be competent with computers. Experience Must possess a minimum of two years’ experience in the health care industry and one year experience in home health. Desired: Six months medical records experience in a clinic, hospital, or home health setting (preferred). Scheduled Weekly Hours 40 Pay Range $42,900 - $54,300 per year Description Of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. These benefits include medical, dental and vision coverage, a 401(k) retirement savings plan, paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave, short‑term and long‑term disability, life insurance, and many other opportunities. About Us CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech‑language pathologists, home health aides, and medical social workers—all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. As the largest provider of senior‑focused primary care, a leading provider of home healthcare and an integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. #J-18808-Ljbffr