Personal Banker

Essential Functions

• Meet and greet customers.
• Open new and revise existing accounts: checking, savings and certificates of deposit (including IRAs) while following procedures prescribed in the Bank's Customer Identification Program.
• Assist customers with online banking needs including initial set up and troubleshooting.
• Manage deposit account relationship.
• Cross-sell the Bank's services and products.
• Research and verify account information for customer inquiries, quote products and rates.
• Assist customers with check orders, debit cards, safe deposit box services, and wires.
• Process collection items.
• Assist customer with Debit Card Disputes for unauthorized charges.
• Accept loan applications.
• Process approved loans including funding, scanning, and indexing.
• Procures information necessary to complete loan package and documentation requirements, (i.e., financial statements, tax returns, appraisals, lien searches, collateral verification)
• Identifies and prepares documentation for new loans and renewals.
• Prepares payoff quotes and forwards to lenders and/or client.
• Prepare board reports for Senior Officers.

Additional Responsibilities

• Other duties as assigned.

Required Education, Experience, and Skills

• High school diploma or equivalent preferred; College Degree a plus
• One year's banking experience, preferably as CSR or Loan Assistant.
• Understanding of responsibilities under the Bank Secrecy Act; participate in initial and periodic training.
• Interpersonal skills to represent the Bank positively with customers and other employees.
• Professional appearance, dress, and attitude.
• Ability to maintain confidentiality of Bank records and customer transactions.
• Working knowledge of Microsoft Word and Excel.
• Ability to lift 25 lbs.

Equipment Used

• Computer
• Document scanner
• Ten-key calculator

Equal Employment Opportunity