Quality Manager

Quality Manager

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

OPPORTUNITY SUMMARY:

As a Quality Manager you will ensure that quality standards are met and maintained by understanding, implementing, and enforcing customer, regulatory, and Smurfit Westrock processes, policies, and procedures. As a Quality Manager, you will be accountable for internal and external quality complaint resolution, execution of audits, ISO 9001:2015 registration, product liability, and ensuring efficient and smooth operations within the production facility.

HOW YOU WILL IMPACT SMURFIT WESTROCK

• Drive initiatives to improve employee safety and enhance workplace conditions.
• Review, approve, and implement facility and corporate standard operating procedures to ensure effective site execution.
• Plan, coordinate, and lead internal, customer, supplier, subcontractor, and regulatory audits.
• Serve as the ISO 9001:2015 Management Representative, overseeing and maintaining the internal audit program.
• Own and manage the mill's Quality Management System (QMS).
• Ensure compliance with company policies, regulatory standards, and customer requirements.
• Lead investigations of risks, failures, and customer complaints; develop and implement corrective and preventive actions.
• Collaborate with production leadership to improve product quality and reliability while reducing costs.
• Analyze internal quality metrics and customer complaints; drive continuous improvement initiatives.
• Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
• Lead facility improvement initiatives based on performance trends and data analysis.
• Deliver training and provide tools to support quality management and continuous improvement across the site.
• Identify and execute cost-saving opportunities through quality and operational improvement projects.

WHAT YOU NEED TO SUCCEED:

• High School diploma or G.E.D.
• Must have 5 to 10 years of work-related manufacturing experience
• Should have 3 to 5 years' experience in production supervisory role
• Demonstrate strong verbal and written communication skills.
• Must have strong interpersonal skills to engage and inspire others to comply with quality standards
• Proven track record of problem-solving
• Thorough knowledge of quality standards and methodologies
• Ability to learn proprietary software programs and leverage enterprise complaint management software
• Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred

Keywords: Quality Manager, quality supervisor, ISO, QMS, ISO 9001, ISO9001, paper, paper mill, pulp, pulp mill, containerboard, liner, linerboard, kraft paper, corrugated medium, corrugated board, corrugated paper, quality, quality systems, quality management, product quality, deviation

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.