Budtender

Job Description

Job Description

Budtender (Dispensary Sales Associate)

LIVEHAPPY, INC

Department

Retail

Location

Cathedral City, California

Reports To

Dispensary Store Manager

Employment Status

Full-time or part-time, based on business needs

Classification

Nonexempt

Pay Range

$18.00–$20.00 per hour before incentive/bonus.

Position Summary

The Budtender provides knowledgeable, welcoming and compliant service to dispensary customers. This

position verifies customer eligibility, identifies customer needs, explains available products, completes accurate

point-of-sale transactions, supports inventory accuracy and maintains a clean and secure retail environment.

Budtenders must balance excellent customer service with strict adherence to cannabis regulations and company

procedures.

Essential Duties and Responsibilities

Customer Service and Product Education

• Greet customers promptly, create a welcoming environment and provide attentive service throughout the

transaction.

• Ask appropriate questions to understand customer preferences, experience level, intended product

format and budget.

• Explain product categories, cannabinoid content, terpene information, methods of use and responsible-

use considerations based on approved product information and training.

• Make customer-focused recommendations without diagnosing conditions, prescribing treatment or

making unsupported medical or therapeutic claims.

• Communicate current promotions, loyalty-program information and product availability accurately and

consistently.

• Resolve routine service concerns and promptly involve a lead or manager when an issue exceeds the

position's authority.

Sales Transactions and Compliance

• Verify identification, age and customer eligibility before permitting access or completing a transaction, as

required by law and company procedure.

• Accurately create or update customer profiles and enter products, discounts, taxes, payments and

required information in the point-of-sale system.

• Follow legal purchase limits and company procedures for packaging, labeling, receipts, returns, exchanges

and discounts.

• Count cash, provide accurate change and reconcile the assigned register or cash drawer according to

established procedures.

• Protect customer, employee and company information and maintain confidentiality of records and

transactions.

• Immediately report suspected diversion, fraudulent identification, theft, unsafe behavior, policy violations

or unusual transactions to management.

Inventory and Store Operations

• Retrieve, stage and restock products while maintaining secure custody and accurate product location.

• Assist with cycle counts, inventory counts, product checks and discrepancy identification as directed.

• Check product labels and condition before sale and promptly remove or report damaged, expired, recalled

or questionable products.

• Maintain orderly displays, counters, menus, storage areas and customer-facing materials in accordance

with company standards.

• Complete assigned opening, closing, cleaning, sanitation and operational checklists accurately and on

time.

• Follow all access-control, key, alarm, visitor, camera, cash and security procedures.

Teamwork and Professional Conduct

• Attend required meetings and complete assigned product, compliance, safety and customer-service

training.

• Communicate inventory issues, customer trends, operational concerns and shift information clearly to

leads and managers.

• Maintain dependable attendance, punctuality, professional appearance and respectful conduct.

• Remain fit for duty and comply with policies prohibiting on-duty cannabis use, impairment and

unauthorized product consumption or possession.

• Follow LiveHappy policies, safety procedures and lawful instructions from management.

Required Qualifications

• At least 21 years of age.

• High school diploma or equivalent preferred.

• At least one year of customer service, retail, hospitality or cash-handling experience preferred; prior

licensed cannabis retail experience is strongly preferred.

• Ability to learn and accurately communicate cannabis product information, regulations and store

procedures.

• Basic math skills and ability to operate a point-of-sale system, cash drawer and related retail equipment

accurately.

• Clear verbal communication, active listening, sound judgment and professional customer-service skills.

• Ability to work effectively in a fast-paced environment while maintaining accuracy and composure.

• Bilingual English/Spanish communication skills preferred.

• Ability to satisfy any background-check, fingerprinting, badging or work-permit requirements imposed by

applicable law.

Schedule and Work Environment

• On-site position requiring availability for assigned mornings, evenings, weekends and holidays.

• Work is performed in a licensed cannabis retail environment with frequent public contact, cash handling,

video surveillance and noticeable cannabis odor.

• Employees may work near secured inventory areas and must consistently follow access and product-

control procedures.

Physical Requirements

• Stand and walk for most of the scheduled shift and regularly communicate with customers and coworkers.

• Frequently use hands to operate registers, computers, scanners and retail equipment; bend, reach, crouch

and move throughout sales and storage areas.

• Occasionally lift, carry, push or pull items weighing up to 40 pounds, with or without reasonable

accommodation.

General Statement

This job description describes the general nature and level of work expected. It is not intended to contain every duty or responsibility. LiveHappy may modify responsibilities based on business, operational or regulatory needs.

LiveHappy provides equal employment opportunity and reasonable accommodation in accordance with

applicable law. Employment with LiveHappy is at will unless otherwise provided in a written agreement signed

by an authorized company representative