Senior Support Engineer

Senior IT Support Engineer | Boston, MA (Hybrid) | $85,000–$100,000 + 15% Bonus This position is ideal for a seasoned support professional who enjoys resolving complex technical challenges, acting as a senior technical resource, and helping elevate service standards across the organization. You'll play a key role in supporting end users, driving operational improvements, and mentoring junior team members. What You'll Be Doing Serve as a senior escalation point for advanced desktop, endpoint, and infrastructure-related issues Deliver support across Microsoft Windows environments, Microsoft 365, and business‑critical applications Administer user accounts, access rights, and identity management platforms including Active Directory and Azure AD Diagnose and resolve networking issues involving VPNs, DNS, DHCP, and TCP/IP Provide support for mobile devices across iOS and Android platforms Maintain conferencing, collaboration, and AV technologies used throughout the business Coach and support junior team members, promoting knowledge sharing and best practices What You'll Bring 4+ years of experience within an enterprise IT support environment Windows 10 and Windows 11 Microsoft 365, including Teams, Outlook, SharePoint, and OneDrive Active Directory and Azure AD Intune and endpoint administration Core networking technologies such as DNS, DHCP, VPN, and TCP/IP Experience supporting hybrid and remote workforces Familiarity with ITSM platforms and ticket management processes Exposure to security solutions such as Microsoft Defender, CrowdStrike, or Netskope would be beneficial Experience supporting meeting room and AV technologies is advantageous Previous experience mentoring colleagues, or a strong interest in developing others About You You are someone who enjoys solving difficult technical problems and takes ownership of issues from start to finish. You thrive in a fast‑moving environment, communicate effectively with both technical and non‑technical users, and enjoy collaborating with colleagues to improve service delivery. You also have a genuine interest in supporting the growth and development of those around you. If you're ready to take the next step in your IT support career and join a highly respected organization, we'd be keen to speak with you. #J-18808-Ljbffr Franklin Fitch