Call Center Representative - Remote (Pacific Time)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Call Center Representative - Remote (Pacific Time) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• Respond to high-volume phone and email inquiries in a timely, professional, and customer-focused manner.
• Research customer questions and provide accurate information based on established policies, procedures, and account requirements.
• Document customer interactions, requests, and resolutions clearly and accurately within the appropriate systems.
• Navigate multiple applications and information sources to resolve inquiries efficiently.
• Escalate complex questions or unresolved issues to the appropriate team member or department.Maintain a strong focus on accuracy, quality, and attention to detail when processing customer information.
• Organize and prioritize daily responsibilities to meet productivity, service-level, and quality goals.
• Communicate effectively with customers, team members, management, and other internal stakeholders.Identify issues, evaluate available information, and apply critical-thinking and problem-solving skills in fast-paced situations.
• Follow established procedures and maintain the confidentiality of customer and healthcare-related information.

What we're looking for

• One to two years of customer service or call center experience.
• Experience in healthcare, health insurance, claims, or provider relations.
• Experience managing high-volume phone and email inquiries.
• Strong computer proficiency, including the ability to work efficiently across multiple monitors and applications such as Microsoft Excel, Word, Teams, Outlook, and OneDrive.

What you should expect in this role

• Remote position available to candidates located within the United States.
• Work hours may vary between 5:00 a.m. and 5:00 p.m. Pacific Time, based on business and client coverage needs.
• Candidates located in the Pacific time zone are strongly encouraged to apply due to client coverage requirements through 5:00 p.m. Pacific Time.
• As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.

The deadline to submit applications for this posting is September 4, 2026 .

#LI-REMOTE #LI-JA1 #LI-CM1

The pay range for this position is $33,500.00 - $47,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.