Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
With 15 years in business, our agency has built a reputation for excellence, consistency, and care. Our team of six dedicated professionals works together in a positive, collaborative environment where everyone’s contributions are valued. We believe that success comes from balance — working hard for our customers while maintaining a healthy work-life rhythm for our team.

I’m a proud graduate of Western Michigan University, where I studied finance and management. That foundation in business has shaped how I run our agency — with an emphasis on integrity, growth, and customer-centered service.

We offer a Simple IRA match, license reimbursement, and a supportive work environment designed to help our team thrive personally and professionally. Our office culture is built on mutual respect, open communication, and continuous improvement. If you’re looking for a place where you’ll feel motivated, appreciated, and part of a strong, connected team, you’ll feel right at home here.

ROLE DESCRIPTION:
Scott Southland - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

 
RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.