Client Service representative

Client Service Coordinator If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. This posting will remain open for a minimum of two weeks from the posting date. Job Summary The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families. Essential Responsibilities And Tasks Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. The Five Principles Quality – The consumer is our boss, quality is our work, and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. Hiring Qualifications Competencies Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative care and OWP Communication Skills Client Service Skills Priority Setting Time Management Capabilities And Experience (can do) Ability to multi‑task – manages multiple tasks simultaneously; quickly shifts attention among tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills – reads, writes and speaks fluent English using appropriate grammar, style and vocabulary. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability – demonstrates a systematic approach in carrying out assignments, keeping tasks orderly and turning chaos into order. Problem solving skills – identifies, analyzes and solves problems, translating them into practical solutions. Client service skills – consistently ensures the team provides a client with attentive, courteous and informative service. Intellectual ability – follows instructions accurately, whether oral, written or diagrammatic. Mathematical ability – handles basic arithmetic, rate, ratio and percent calculations. Computer skills – confidently uses a computer and specialized software such as Microsoft Word, Excel, Access and Outlook. Attitudes (will do) Initiative – uses own discretion to find solutions to problems; presents options and ideas to improve processes. Integrity – adheres to Banfield’s values and ethics, exhibits honesty, discretion and sound judgment. Cooperativeness – works with others, collaborates and shares information promptly. Flexibility – is open to changing situations and performs all assigned tasks. Independence – performs tasks and duties without supervision. Tolerance for Stress / Resiliency – maintains a positive outlook, rebounds quickly from frustration and remains calm under stress. Special Working Conditions Ability to work at a computer for long periods. Confidence around pets (dogs, cats, birds, reptiles, etc.). Work volume may require more than 40 hours per week and include weekends and evenings. Requires mental processes for reasoning, remembering, mathematics and language abilities. Noise level in the work environment is moderately high. Requires ambulatory skills to perform duties while at the hospital. Ability to stand, walk, stoop, kneel, crouch, climb and manipulate up to 50 pounds. Requires good hand‑eye coordination, arm‑hand‑finger dexterity and visual acuity to use a keyboard and operate equipment. Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Exposure to a variety of pets that may bite or scratch, and occasional exposure to anesthesia, radiation, biological hazards and medication/controlled substances. Experience, Education And/or Training High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances. One year of related experience required with customer service preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. Equal Opportunity Employer We are a drug‑free, smoke‑free, equal opportunity employer. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment at every Banfield location. Pay Range $16.93 – $21.63 hourly. This range reflects a general hiring range for the area; the specific rate is determined based on the candidate’s experience, skill level and education, and may vary depending on location or applicable minimum wage laws. Benefits Comprehensive Medical, Dental, and Vision Insurance Generous Retirement Plans (401(k) and Roth) with company match Best‑in‑Class Student Debt Relief Program for Full‑Time DVMs Paid Time Off and Holidays Top‑Tier Mental Health and Wellbeing Resources, including free coaching and counseling Associate Life Insurance (company‑paid) & Supplemental Life Insurance Company‑Paid Short‑and Long‑Term Disability Flexible Spending Accounts (FSA) Health Savings Account (HSA) Paid Parental Leave Continuing Education Allowance for Eligible Positions Backup Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy Voluntary Protection Benefits Legal Plan Identity Protection Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts on products and services Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*). #J-18808-Ljbffr