Customer Care Coordinator

Customer Care CoordinatorThe Customer Care Coordinator handles customer inbound and outbound calls, primarily with customers post-sale, but also answers general company questions for internal and external customers. This role schedules customer service calls and other customer service activities as needed. This position is required to review completed service tickets from the field for quality assurance.Essential Duties and Responsibilities:Provide excellent customer service during all inbound/outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders.Review contract with customer post-sale to ensure accuracy and completeness.Schedule installation with the customer and assign the job to an installation contractor.Schedule service customers with local technicians, as needed.Review completed service tickets for quality assurance in region.Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in assigned region.Be flexible in performing any task deemed necessary to support department and/or company-wide initiatives.May process change orders.Required Education and Experience:High school diploma or equivalent.Required Years of Experience:1+ years of customer service and administrative experience.Additional Requirements:Computer and keyboard proficiency – job duties performed are essentially paperless.Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the customer's needs at the forefront of every interaction.Adaptable, patient, and highly detail-oriented and data-efficient.Highly organized, with strong time management skills and the ability to be resourceful.Proficiency using Microsoft Office Suite.Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).Preferred Knowledge, Skills, Abilities, or Certifications:Ability to type at least 50 words per minute.Experience in the home improvement/construction industry.Experience working in a direct-to-consumer organization.Key Competencies:Uses basic problem-solving and subject matter understanding to perform tasks under supervision.Travel Requirements:No travel required (stationary work location).Overtime/Additional Hours Requirements:Overtime hours may be required based on business needs.Physical Requirements:Normal Office EnvironmentFocused on Growth:Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:Innovating, Always – Providing cutting-edge solutions for employees and customersPartnering with Our Customers – Building trusted relationships at the core of everything we doEmpowering Employees – Creating opportunities for growth and success in a supportive environmentSupporting Our Communities – Giving back to the places our customers and employees call homeWhat We Offer:Industry-leading compensation packageCompetitive medical, dental, and vision benefits after 60 daysRetirement savings plan with company matchPaid parental leave and generous paid time off programsOn-campus fitness programs and meal delivery servicesComprehensive health, wellbeing, financial wellness, and childcare benefitsOpportunities for growth and advancementAdditional Perks:Employee assistance program with 24/7 legal, financial, and counseling supportEmployee discount marketplace with thousands of savings optionsFlexible Gym membershipEmployee resource groups, including VetConnect and the Women's CommitteeAwards and Recognition:Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place to Work® Certified™. Additional recognitions include:Remodeling 550 list placementsQualified Remodeler Top 500 rankingsSmart Culture Awards for employee-focused cultureInc. 5000 and Inc. 5000 Regionals: Midwest growth recognitionFor a full list of awards, visit and Equal Opportunity:Leaf Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law. Americans with Disabilities Act Statement and Contact:Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io.