Senior Backend Engineer, Conversational AI

Senior Software Engineer

As a Senior Software Engineer on the Conversational AI team at Trellis, you'll play a critical role in shaping the future of our AI-driven customer experiences. You'll architect and build intelligent systems that power natural, engaging conversations between users and our platform. Working closely with cross-functional partners, you'll transform high-level product initiatives into scalable, well-tested technical solutions.

You'll lead the way on complex projects by defining scope, setting technical direction, and mentoring teammates along the way. You'll guide the team through tough challenges, offer thoughtful code reviews, and contribute to a culture of continuous learning and collaboration. Whether you're onboarding new teammates or refining our LLM-driven infrastructure, you'll be a key force behind our AI innovation.

You will report directly to John Hartley, Head of Conversational AI Engineering.

What You'll Do

• Guide your team in delivering high quality, well tested technical solutions providing technical and project oversight
• Lead by example through the quality of your code and your approach to your work
• Own projects through the entire software development lifecycle - from planning and development to validation, iteration, and maintenance
• Translate conceptual work into well-crafted tech plans for review by technical leadership and key stakeholders
• Leverage your understanding of the business and engineering strategies to design experiments and high-value projects that impact the work your team is doing
• Expertly navigate complex systems and domains to identify key challenges and create plans to address them
• Own system quality and hold your team members accountable through constructive and actionable feedback
• Level up the team through code review feedback and knowledge sharing sessions
• Assist in the onboarding of new engineering hires

What You'll Need

• 5+ years' experience developing software in a production environment
• 2+ years' experience in a senior engineer role
• Production experience with Node.js and Typescript
• Proven experience working in backend systems, designing RESTful APIs and codifying business logic on top of data stores
• Exceptional ability to communicate clearly and concisely, particularly in Slack and technical documents
• Experience in product development where you were a key decision maker
• Deep expertise in system architecture and design
• Proven success in operational excellence
• Cross-functional leadership and collaboration experience
• Familiarity with cloud environments, especially the Google Cloud stack

Who You Are

• Meticulous: You pay attention to detail and take pride in what you deliver
• Articulate: You succinctly and effectively communicate verbal and written technical and non-technical ideas and topics
• Kind, not (just) nice: You provide tough feedback in a clear and concise manner that does not diminish or belittle the recipient
• Opinionated: You bring strong opinions to discussions but are willing to change your mind when presented with new or better information
• Product-minded: You focus on the "why" just as much as the "what" or "how"
• Collaborative: You work within your team and cross-functionally to build consensus and achieve results
• Autonomous: You are self-motivated, able to hold yourself accountable, and can generate high-value work with little direct supervision

Why Trellis?

We're a group of curious, mission-driven humans rewriting the insurance experience and having a lot of fun along the way. At Trellis, you'll make a real impact on a product millions rely on, and grow alongside a company that's scaling fast.

What Sets Trellis Apart

A transparent, collaborative culture where ideas win, not titles Big opportunities to take ownership and chart your growth Competitive compensation (75th+ percentile) Fully remote across the US & Canada Quarterly virtual and/or in-person events that keep us connected

Plus, the benefits are built to support your whole life:

Flexible vacation (yes, actually flexible) Health insurance starts day one Wellness programming, because balance matters 401(k) and HSA contributions, FSAs, bonuses & equity opportunities Paid parental leave

If you want a role where you'll grow, be trusted, and build something that genuinely improves people's lives, Trellis is the place. Join us.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: all employees must complete a background check prior to starting employment with Trellis or its subsidiaries