Customer Service Coordinator

Join the Mr. Handyman Team

Mr. Handyman is a locally owned and operated business built on professionalism, teamwork, and exceptional customer service. Due to our continued success and record growth, we're expanding our team and looking for a Customer Service Coordinator with 25 years of experience who has an exceptional phone presence, enjoys helping customers, and excels at building rapport and creating a positive first impression. This is an excellent opportunity to join a stable, growing company with long-term career potential.

What You'll Do

• Answer incoming customer calls with professionalism, empathy, and enthusiasm.
• Build rapport with customers, understand their needs, and schedule home repair and improvement services.
• Coordinate technician schedules to maximize efficiency and deliver an exceptional customer experience.
• Communicate with customers and technicians throughout the day to keep jobs running smoothly.
• Assist with administrative tasks, customer follow-up, and office support.

What We Offer

• Competitive pay: $18$22 per hour, plus performance bonuses
• Paid holidays and paid time off
• Ongoing training and opportunities for career growth
• A supportive, team-oriented work environment

What We're Looking For

• Excellent phone presence and communication skills.
• 25 years of experience in customer service, call center, dispatch, scheduling, or a customer-facing office role.
• A friendly, confident personality with the ability to quickly build trust with customers.
• Strong organizational and multitasking skills.
• Proficiency with Microsoft Office, Outlook, and Excel.
• A positive attitude and a genuine desire to help people.

If you're looking for an opportunity to grow with a respected local company that values its employees and customers, we'd love to hear from you. Apply today and take the next step in your career with Mr. Handyman!

Mr. Handyman is a smoke-free workplace and an equal opportunity employer.