Picnix Shift Leader

Why Hilton Sandestin Beach? At Hilton Sandestin Beach, we believe that exceptional service begins with an exceptional team. To deliver the best experiences for our guests, we seek out talented individuals who share our passion and vision. Our team members are the driving force behind everything we do, and their dedication is what allows us to create memorable moments for every guest. By joining Hilton Sandestin Beach, you become part of a community of leaders focused on your personal growth and long-term success. What We Offer: 401(k) 401(k) matching Dental insurance Employee discount Free daily meal service (lunch or dinner) Health insurance Paid time off Vision insurance About the Role Supervises the day‑to‑day operation of Picnix food service, merchandise area, and employees. The shift leader is responsible for ensuring that all uniform, food, and service standards are maintained at all times. In addition, the Picnix shift leader is to see that daily cleaning and upkeep of the general area, and equipment, is maintained at all times. Essential Functions Directs and participates in the service and preparation of all food and beverage. Restocks merchandise items that are sold in Picnix, as well as other day‑to‑day activities. Ensures that Hilton Service Standards are maintained at all times. Achieves day‑to‑day guest satisfaction. In the event of a dissatisfied guest, tactfully negotiates the guests’ needs through Management decisions. Supportive Functions Performs general cleaning tasks, as assigned by Supervisor. Abides by all Federal, State, and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed. Maintains an open line of communication between guests, management, and line employees. Consults with Outlet Manager or Director of Food and Beverage, in Outlet Manager’s absence, regarding line level disciplinary actions/needs. Job Knowledge, Skills, and Abilities Knows and understands basic management skills such as scheduling and training team members. Ability to effectively deal with and resolve conflict situations with dissatisfied guests. Well informed of food service operations. Ability to learn and understand food service operations. Ability to read and speak the English language sufficient to understand menus, special promotions, and communicate with guests. Ability to learn and understand the MICROS point‑of‑sale system and train our team members on it. Ability to sit and/or stand and work continually in confined spaces. Understand system of weights and measures. Ability to operate kitchen and food service equipment. Possess basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all charges, and understand portion sizes as related to prices. Ability to understand the First In First Out (FIFO) method of product rotation. Qualifications Education Any combination of education, training, or experience that provides the required knowledge, skills, and abilities. High School Diploma preferred. Experience Prior Food And Beverage Supervisory Experience Is Preferred. Licenses and Certificates Ability to obtain any government required licenses or certificates. More About the Company Due to the seasonal and business nature of the hospitality industry, employees may be required to work varying schedules and hours to reflect the staffing needs of the hotel. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other tasks be performed when circumstance changes in the hotel (i.e.: emergencies, changes in personnel, workload, rush jobs, or technological developments.) We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr