AI Infrastructure Support Lead — SLAs & Scale
SF Compute
SF Compute is building a liquid market for GPU offtake and operates AI infrastructure for enterprise customers. We are seeking a hands-on Customer Support Lead to own day-to-day customer support and success, shape the team, tooling, and metrics, and ensure customers stay productive and loyal. You will scale processes as we grow and work closely with engineering to maintain fast, reliable support. You will lead end-to-end experience, drive CSAT and SLA performance, and partner with data-center #J-18808-Ljbffr SF Compute
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the AI Infrastructure Support Lead — SLAs & Scale in San Francisco, CA vacancy
$102.3k - $209.5k
...Overview Oracle Cloud Infrastructure (OCI) is... ...through advanced AI infrastructure and... ...sales globally and leads high-impact OCI initiatives... ...complex, large-scale opportunities. Role... ..., networking, support, and sales Ensure... ...tight grip on usage, SLAs, billing, and...SuggestedContract workTemporary workFlexible hours$293k - $385k
...responsible for building and scaling large-scale compute... ...strategic partners, and industrial infrastructure environments. We focus on... ...compute capacity that can support frontier AI training and inference workloads... ...Tokens-as-a-Service (TaaS) Lead to drive the end-to-end...SuggestedWork at officeLocal areaFlexible hours- Oracle seeks a senior Strategic OCI & AI Infrastructure Lead to own and scale high-value AI and cloud deployments across global markets. You will navigate... ...align engineering, data center operations, networking, support, and sales to deliver ambitious outcomes. The role...Suggested
- ...drive cost-efficient routing for the fleet. The role requires hands-on ownership and fast delivery mindset in frontier compute infrastructure. You will help scale networks to support AI workloads while maintaining reliability and performance. #J-18808-Ljbffr FluidstackSuggested
$342k
...an experienced Optical Network Engineer based in San Francisco, California. This role involves leading laser-related efforts in optical interconnect projects for large-scale compute systems, ensuring performance and manufacturability of optical technologies. The ideal...SuggestedOpenAI
San Francisco, CA3 days ago- ...Head Of Infrastructure Operations (Us) Houston;... ...cloud engineered for AI. We provide cost-... ...and directly supports strategic business... ...Infrastructure Operations to lead the end-to-end... ...improvement and scaling operations to... ...tickets ensuring all SLAs are met. Support...Contract workFor contractors
Nscale
San Francisco, CA5 days ago $162k - $202k
...things they had to do. Powerful AI will be the biggest lever for... ...deploys frontier compute infrastructure fastest will decide whether AI... ...hardware and software. Speed and scale are our key differentiators. Come... ...of need. You hold carriers to SLAs with escalation paths you...- San Francisco Compute Company is seeking a hands-on Customer Support Lead to own day-to-day support and success—building the team, tooling... ...live, productive, and loyal. You'll shape how support scales as we grow, partnering with engineering to deliver end-to-end...
- ...addresses.About The RoleRippling Infrastructure operates as a scaled engineering organization... ...across the company. We support nearly 1,000 engineers globally... ...orchestration, and AI enablement across Rippling.... ...Director of Engineering to lead our Data Infrastructure organization...
- Lightfield is seeking a Machine Learning Engineer for its GenAI Platform to advance ML infrastructure and scale AI products across teams. You will help build scalable, user-friendly ML platforms and collaborate closely with internal partners on best practices in AI-driven...
- Gusto is building AI agents to help small business owners get work done, with the AI Platform... ...agents and underlying platform. You will lead a ~25-engineer organization, grow the... ..., data scientists, and other engineers to scale the platform, establish ownership boundaries...
$136.3k - $273.9k
...controlling our network infrastructure end-to-end. We... ...a hands-on Tech Lead, Mobile Core Network... ...as the team scales. A note on background... ...platform evolution to support growing scale.... ...partners accountable to SLAs. Oversee vendor... ...rollouts. Build AI-Driven Operational...Temporary workRemote work- A growing AI startup in San Francisco is seeking a Staff Software Engineer to design, build, and scale backend systems for their AI agent platform. The ideal candidate has over 7... ...full-stack engineering experience. You will lead complex features from design through production...Immediate start
$156.5k - $290.7k
...the people we love.As a R&D Scientific Infrastructure Strategy Lead for Future Scientific Infrastructure,... ...juncture in biotech history driven by AI and the evolution of autonomous workflows... ...bench-level utility placements that support both bespoke lab setups and evolving...Full timeLocal areaRelocationRelocation package3 days per week$160k - $200k
...Francisco, and New York, we support more than 500,000 small... ...Rewards philosophy.AI is a fundamental part... ...Learning Platform and Infrastructure Engineer to join our ML... ...team and build out and scale our ML and AI platform.... ...business requirements and SLAs for API-enabled...Full timeWork at officeLocal area2 days per week3 days per week$160k - $230k
Anrok is the leading AI-driven tax automation platform enabling businesses to expand globally... ...strategic partner customers rely on as they scale their business.In this role, you willOwn... ...and troubleshooting. Maintain SLAs for response and resolution, document issues...Work at officeWorldwideHome officeFlexible hours3 days per week$150.2k - $279k
The PositionControl Systems and Infrastructure Support Lead (ITOT Mgmt.)The OpportunityAre you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? Are you curious to shape a digital manufacturing architecture, ready...Full timeLocal area$269.1k - $307.2k
Distinguished AI Engineer (Agentic AI Platform... ...in technology infrastructure and world-class... ...deliver our industry leading capabilities with... ...meet enterprise SLAs do that 90% of new... ...and CRDs that auto scale agents to hit... ...years of experience supporting Agentic Frameworks...Full timePart timeWork at officeLocal areaCapital One Financial Corporation
San Francisco, CA12 hours ago$229k - $285k
...single system. Combined with industry leading AI, the Motive platform gives you complete... ...engineering leader who will lead the Core Infrastructure and Operations Engineering. You will be... ...of the companyWhat You’ll Do: Lead and scale a high-performing engineering team...Temporary workWork experience placement- ...so companies can scale without losing connection... ...raised $204M from leading venture capital... ...tools and AI agents on top of Salesforce... ...the cloud infrastructure our internal tools... ...verification against agreed SLAs.Be the security... ...escalation support for troubleshooting...Contract workFor contractorsWork at officeLocal areaImmediate start
$280k - $330k
...the collaborative AI workspace where teams... ...owns the search infrastructure and indexing systems... ...rapidly evolve to support an order of magnitude... ...this team, you'll lead a technically deep... ...retrieval, or large-scale data/indexing systems... ...architecture, SLAs, and a roadmap on behalf...Local area$160k - $260k
...combination of proprietary infrastructure and software, we... ...embedded finance at a global scale.Proudly founded in... ...billion and backed by world-leading investors including T.... ...” end-to-end. You use AI to work smarter and... ...teamCorporate IT drives our IT support, IT engineering and...Temporary workWork at officeLocal areaRemote workWorldwideFlexible hoursWeekend work- ...combination of proprietary infrastructure and software, we... ...at a global scale. Proudly founded... ...and backed by world-leading investors... ...end-to-end. You use AI to work smarter and... ...redefine how we provide support and automation for... ..., strict latency SLAs) Multi‑tenant...Worldwide
$236.7k - $319.5k
...Computing, Deskside Support and Tech Bar,... ...Support (GIS), and AI Tool Operations —... ...measurable outcomes at scale.What you'll doA... ...debating.Experienced leading AI-enabled... ...Merchandising technical infrastructure, ensuring system reliability... ...— including SLAs, staffing models,...Minimum wageWorldwideShift work$240k - $275k
...EngineerYou'll build the cloud infrastructure that turns the open web... ..., and cheap at web scale. You'll own real infrastructure... ...turn the web into data AI agents can use. One API... ...SLOs, and customer-facing SLAs we hold ourselves to.Build and support our enterprise controls —...Full timeTemporary workVisa sponsorshipFirecrawl
San Francisco, CA4 days ago$188k - $275k
...Essential Cloud for AI™. Built for... ...innovators to build and scale AI with confidence. Trusted by leading AI labs, startups,... ...combines superior infrastructure performance with deep... ...experience. This team supports the infrastructure... ...timelines and operational SLAs. Review and...Permanent employmentFull timeContract workTemporary workCasual workWork at officeFlexible hoursCoreWeave
San Francisco, CA26 days ago$170k - $230k
...operating system for the infrastructure of democracy. We... ...the agencies that support millions of... ...market fit and are scaling to meet the demands... ...ll write ADRs and lead the modularization... ...deployment safety. AI-Native Workflow:... ...owning SLOs/SLAs, building out logging...Work at officeLocal areaHome officeFlexible hoursAuthorium
San Francisco, CA4 days ago- ...Support Operations LeadThe Support team is central to ensuring that our... ...experience to our customers at scale. OpenAI's customers represent a... ...seeking a Support Operations Lead who combines operational leadership... ...tools and help operationalize AI across support at scale.This is...Work at officeRelocation package
OpenAI
San Francisco, CA2 days ago - ...hands-on experience in infrastructure engineering with... ...Hyper-V at enterprise scale: failover clustering... ...using generative AI tools to accelerate... ...other engineers in support of quality delivery... ...against defined SLOs and SLAs; track and reduce events leading to errors or risks....Temporary work
PB consulting
San Francisco, CA24 days ago $150k - $200k
...Aircall is a unicorn, AI-powered customer communications... ...issues faster, and scale customer-facing teams.... ...two hats — owning the infrastructure and the business... ...freshness and reliability SLAs on it Run and evolve... ...intelligence (AI) tools to support parts of the hiring...WorldwideAircall.io, Inc.
San Francisco, CA9 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to AI Infrastructure Support Lead — SLAs & Scale. Be the first to apply!
Related searches
- IT support lead San Francisco, CA
- student support coordinator San Francisco, CA
- support lead San Francisco, CA
- support team lead San Francisco, CA
- desktop support team lead San Francisco, CA
- support coordinator San Francisco, CA
- family support coordinator San Francisco, CA
- confidential administrative support San Francisco, CA
- technology support San Francisco, CA
- product support San Francisco, CA