AI Infrastructure Support Lead — SLAs & Scale
SF Compute
SF Compute is building a liquid market for GPU offtake and operates AI infrastructure for enterprise customers. We are seeking a hands-on Customer Support Lead to own day-to-day customer support and success, shape the team, tooling, and metrics, and ensure customers stay productive and loyal. You will scale processes as we grow and work closely with engineering to maintain fast, reliable support. You will lead end-to-end experience, drive CSAT and SLA performance, and partner with data-center #J-18808-Ljbffr SF Compute
$102.3k - $209.5k
...Overview Oracle Cloud Infrastructure (OCI) is... ...through advanced AI infrastructure and... ...sales globally and leads high-impact OCI initiatives... ...complex, large-scale opportunities.... ...operations, networking, support, and sales... ...tight grip on usage, SLAs, billing, and invoicing...SuggestedContract workTemporary workFlexible hours- Oracle seeks a senior Strategic OCI & AI Infrastructure Lead to own and scale high-value AI and cloud deployments across global markets. You will navigate... ...align engineering, data center operations, networking, support, and sales to deliver ambitious outcomes. The role...Suggested
- Genesis AI is seeking an experienced IT Infrastructure Lead in San Francisco to own and scale our internal systems. You will drive the implementation of IAM (SSO, MFA), device... ...partner with engineering and operations to support rapid growth, manage endpoints across macOS/...Suggested
$284k - $315k
...customer’s adoption of AI and ensures that our customers... ...very first post-AGI support team. We resolve... ...experience to our customers at scale. OpenAI's customers... ...customers. You will lead one of the best technical... ...application development or infrastructure, paired with a strong...SuggestedFull timeWork at officeRelocation package- ...operation of efficient AI infrastructure across Asia Pacific.... ...Our large-scale GPU cloud platform, Firmus... ...experience that is market-leading, proprietary, and built... ...our network designs and supporting the network deployment... ...deployments and to maintain SLAs. Technology...SuggestedFull time
$293k - $385k
...responsible for building and scaling large-scale compute... ...strategic partners, and industrial infrastructure environments. We focus on... ...compute capacity that can support frontier AI training and inference workloads... ...Tokens-as-a-Service (TaaS) Lead to drive the end-to-end...Work at officeLocal areaFlexible hours- ...Head Of Infrastructure Operations (US)Houston; New... ...cloud engineered for AI. We provide cost-... ...and directly supports strategic business... ...Infrastructure Operations to lead the end-to-end... ...improvement and scaling operations to... ...tickets ensuring all SLAs are met.Support the...Contract workFor contractors
$225k - $275k
...we deploy network infrastructure across our global fleet... .... As we rapidly scale our footprint of high... ...HPC) and GPU-based AI infrastructure, you... ...to Operations. Lead Vendor and Partner... ...Establish standards, SLAs, and qualification... ...health & wellness support Commuter benefits (...Temporary workRemote work- Harrison Clarke partners with a well-funded frontier AI lab to pursue a Machine Learning Infrastructure Engineer who will design and build the core infrastructure powering next-generation large-scale model training and deployment. You will own the stack for training orchestration...
- A growing AI startup in San Francisco is seeking a Staff Software Engineer to design, build, and scale backend systems for their AI agent platform. The ideal candidate has over 7... ...full-stack engineering experience. You will lead complex features from design through production...Immediate start
$144k - $180k
About Decagon Decagon is the leading conversational AI platform empowering every... ...experiences are being redefined from support tickets and hold music to... ...coverage model, tooling, SLAs, runbooks, and ultimately... ...how to sequence, staff, and scale each of these as demand grows...Full timeWork at officeLocal area$269.1k - $307.2k
Distinguished AI Engineer (Agentic AI Platform... ...in technology infrastructure and world-class... ...deliver our industry leading capabilities with... ...meet enterprise SLAs do that 90% of new... ...and CRDs that auto scale agents to hit... ...years of experience supporting Agentic Frameworks...Full timePart timeWork at officeLocal area$246k - $271k
...EngineerYou'll build the cloud infrastructure that turns the open web... ..., and cheap at web scale. You'll own real infrastructure... ...turn the web into data AI agents can use. One API... ...SLOs, and customer-facing SLAs we hold ourselves to.Build and support our enterprise controls —...Full timeTemporary workFor contractorsRemote workVisa sponsorshipFlexible hours$350k
...mission of Thinking Machines is to build AI that extends human will and judgment. We are... ...of the network stack that our large-scale training and inference depend on. A single... ...vision benefits, unlimited PTO, paid parental leave, and relocation support as needed....Immediate startVisa sponsorshipWork visaRelocation package- ...civilization runs on the same infrastructure: agreements between... ...We're building the AI that finally... ...[2023] Large-scale LLM-based legal... ...expect us to hit our SLAs. What? You do not... ...this. Learn and lead when things go wrong... ...and Visa Support: We also offer relocation...Contract workWork at officeVisa sponsorshipRelocation packageFlexible hours
- ...We Are An Applied AI Lab Building End-To-End Software Agents We're the makers of... ...companies at the cutting edge of AI including Scale AI, Palantir, Cursor, Waymo, Tesla,... ...cloud-connected networks, repeatable office infrastructure, and strong observability and automation....For contractorsWork at officeImmediate startRemote work
$229k - $290k
...single system. Combined with industry leading AI, the Motive platform gives you complete... ...engineering leader who will lead the Core Infrastructure and Operations Engineering . You will... ...What You’ll Do: Lead and scale a high-performing engineering team responsible...Full timeTemporary workWork experience placement- Wonderschool, Inc. is looking for an AI Product Support Lead to enhance customer service using AI technologies. You will manage direct support in Zendesk, lead a team, and influence product decisions based on customer interactions. The ideal candidate will have experience...
$183k - $205.5k
...world where getting support is simple,... ...life stage. Our AI-native platform helps... ...worldwide through leading employers, health... ...part in building and scaling a centralized AI platform... ...Kubernetes (K8s) infrastructure issues to ensure... ...level agreements (SLAs) by achieving a 24...Work at officeWorldwideRelocationSleeping nights2 days per week3 days per week$222k - $291k
...organizations to help us build, scale, and secure the... ...architecture, data infrastructure, and emerging AI technologies directly... ...infrastructure, leading and operating a world... ...that directly drive and support ARR, NRR, and GRR... ...verification, and performance SLAs to ensure enterprise-...Full timeFor contractorsImmediate startRemote workHome office- ...Infra team in San Francisco. The role focuses on managing cloud infrastructure, optimizing Kubernetes resources, and collaborating with other... ...friendly position that offers opportunities to work on innovative AI products while developing your career in a collaborative...
$160k - $200k
...Francisco, and New York, we support more than 500,000 small... ...Rewards philosophy. AI is a fundamental part... ...Learning Platform and Infrastructure Engineer to join our ML... ...team and build out and scale our ML and AI platform.... ...business requirements and SLAs for API-enabled...Full timeWork at officeLocal area2 days per week3 days per week$148.75k - $201.25k
...product market fit and are scaling to meet the demands of... ...pain points into infrastructure solutions. Technical Excellence... ...reliability. You'll lead infrastructure code... ...and deployment safety. AI-Native Workflow: Use Cursor... ...Experience owning SLOs/SLAs, building out logging/...Work at officeHome officeFlexible hours$182k - $242k
...The Essential Cloud for AI™. Built for pioneers by... ...innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global... ...combines superior infrastructure performance with deep technical... ...first IT solutions that support CoreWeave's rapid growth...Permanent employmentFull timeTemporary workWork experience placementCasual workWork at officeRemote workFlexible hours$224k - $284k
...that. Atoms builds Physical AI— real‑world robots for the... ...them until they work at scale. We are roboticists,... ...looking for an experienced Infrastructure Product Manager to lead strategy for our internal... ...a complex ecosystem that supports everything from core compute...Full timeTemporary workWork at officeFlexible hours$229k - $315k
...single system. Combined with industry leading AI, the Motive platform gives you complete... ...engineering leader who will lead the Core Infrastructure and Operations Engineering . You will... ...of the company What You’ll Do Lead and scale a high-performing engineering team responsible...Temporary workWork experience placement$131k - $154k
...the only vertically integrated AI infrastructure company built from the ground... ...urgency, who believe in the scale of our ambition and thrive on... ...Defined Networking, you will lead the development and execution... ...design, production support, and cross-functional collaboration...Full timeTemporary work$152k - $184k
...the only vertically integrated AI infrastructure company built from the ground... ...urgency, who believe in the scale of our ambition and thrive on... ...Defined Networking, you will lead the development and execution... ...design, production support, and cross-functional collaboration...Full timeTemporary work- ...operate the high-performance networking systems that support OpenAI’s training and inference infrastructure at frontier scale. About the Role We’re looking for... ...environment About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring...Full time
- ...normalized" problem and the AI-native curiosity to... ...Interconnect (CNI), supports various interconnect types... ...interconnects at scale. You will collaborate with... ...Network Engineering, and Infrastructure teams on ambitious initiatives... ...and empathy and lead with these values. Desirable...Full timeLocal areaWorldwide
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