Infrastructure Engineer II and Trusted Advisor - In Office

Job Description

Job Description

Infrastructure Engineer II and Trusted Advisor

Data Defined, LLC is a leading Managed IT Services provider serving businesses, healthcare organizations, nonprofits, and public sector clients throughout Maine and Northern New England. Since 1998, we have helped organizations improve productivity, strengthen security, and leverage technology to achieve their goals.

Our mission is simple: to become a trusted technology partner that organizations can rely on to keep their systems secure, efficient, and aligned with their business objectives. 

What We Offer

Collaborative and supportive team culture

• Exposure to diverse technologies and client environments
• Professional development and certification opportunities
• Competitive compensation and benefits
• Opportunities for career growth and advancement

Job Summary
The Infrastructure Engineer II serves as a senior technical resource responsible for supporting, implementing, and optimizing technology solutions for our clients. This role combines advanced technical expertise with exceptional customer service and communication skills.

This is a full-time, in-office position located in Brunswick, Maine. While much of the work is performed from our office, the role requires approximately 25% local travel to client locations for project work, onsite troubleshooting, consultations, and technology deployments. 

The ideal candidate is self-motivated, enjoys solving complex technical challenges, thrives in a team-oriented environment, and is committed to delivering exceptional client experiences. 

Job Duties & Responsibilities

Client Support & Escalation

• Provide advanced Level 2 and Level 3 technical support.
• Troubleshoot complex server, cloud, network, and security issues.
• Serve as an escalation resource for junior team members.
• Communicate effectively with clients regarding issues, solutions, and recommendations.

Infrastructure & Cloud Administration

• Support Microsoft 365, Entra ID, Azure, and related cloud services.
• Maintain Windows Server, Active Directory, storage, and virtualization environments.
• Configure and support networks, firewalls, wireless systems, and VPN technologies.
• Administer backup, disaster recovery, and cybersecurity solutions.

Projects & Documentation

• Participate in migrations, upgrades, and deployment projects.
• Maintain accurate technical documentation.
• Contribute to process improvement, automation, and standardization initiatives.

Mentorship

• Coach junior engineers.

• Share technical knowledge.

• Assist with internal training initiatives.

Qualifications

Education & Experience

• 5+ years of IT experience

• 2+ years in a managed services environment preferred

• Experience supporting multiple client environments

• Strong written and verbal communication skills 

Preferred Certifications

• Microsoft Certifications

• Azure Certifications

• CompTIA Network+

• CompTIA Security+

• VMware Certifications

• Cisco Certifications

Technical Knowledge & Skills

Cloud Platforms

• Microsoft Azure

• Microsoft 365

• AWS

  Infrastructure

• Windows Server

• Active Directory

• Entra ID

• Hyper-V 

• VMware

  Networking

• Firewalls

• Switching

• Routing

• VPN Connectivity

• Wireless Networks

  Cybersecurity

• MFA

• Endpoint Protection

• Email Security

• Vulnerability Management

• Security Best Practices

  Endpoint Management

• Windows

• macOS

• Mobile Device Management

• Microsoft Intune

  Automation

• PowerShell

• Workflow Automation

• RMM Platforms

  Benefits

• Competitive salary

• Generous 401(k) matching contribution (100% match on the first 3%

• Medical insurance

• Company-paid life insurance 

• Company-paid short-term disability insurance

• Company-paid long-term disability insurance

• Paid Time Off (PTO)

• Seven paid holidays plus two floating holidays annually

• Business casual work environment

• Professional development opportunities 

• Convenient parking

Due to the nature of our business and certain regulatory requirements, this role may require access to controlled information and technology. Candidates must be able to successfully complete background screening and employment verification processes.

Data Defined is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable federal, state, or local law.