Assistant Branch Manager

Summary Responsible for assisting the branch manager in the overall management of the branch. Individual supports efforts to maximize revenue, member satisfaction, and minimize operational losses as well as deepening existing relationships and minimizing member attrition. Contributes to the implementation of promotional campaigns and product initiatives at the branch level. Completes member/financial service and teller responsibilities as needed. Major Duties and Responsibilities Assists in training, directing and monitoring attendance. Monitors performance and makes recommendations to manager for evaluations. May help interview for open positions and make recommendations to the manager. Works with branch personnel to improve cross-selling and balancing skills and to provide updates on policy and procedure changes. Cooperates with Lending in helping members with loan applications and disbursements. Exercises direct supervision over assigned staff, including approval of corrections and overrides, compliance with company policies and procedures and completion of all daily posting and reconciliations. Performs branch opening and closing duties as assigned. Helps control branch security and appearance. Maintains liaison between branch and administrative offices. Investigates and resolves member complaints, and researches member situations to resolve issues involving fees, loan servicing, etc. Balances operational controls in order to minimize risk to the company. Performs surprise cash audits, including ATM audits. Performs pre and post closing peer reviews of loans originated by branch staff. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other professional duties as assigned. Knowledge and Skills 6 months to 2 years of banking, lending, financial service or related experience is a plus. Experience with customer service is essential as well as having the ability to make prompt decisions and exhibit supervisory skills. Bilingual in Spanish and English preferred. Education/Certifications/Licenses A 2-year college degree or completion of a specialized course of study in business, accounting or related field desired. Interpersonal Skills A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. #J-18808-Ljbffr DC Credit Union