Solar Battery and Microinverter Field Tech Support Manager

Who we are: Duracell Power Center, a Duracell Authorized Licensee, is dedicated to helping people power their homes with clean, affordable, and reliable energy. The team designs, refines, and manufactures smart energy storage solutions that support both homeowners and environmental sustainability. Its flagship product, the Duracell Power Center, is a flexible home battery and solar storage solution backed by one of the most trusted names in power. Featuring industry-leading Lithium Iron Phosphate batteries, these units are modular, compatible with new and existing solar systems, and designed for straightforward installation. This focus on innovation and reliability creates an environment where technical professionals can contribute to meaningful, future-focused energy solutions. Position: Technical Support Manager – Solar Battery & Microinverter Systems Company: Omega Green Power Corporation, DBA Duracell Power Center Headquarters: San Jose, California Department: Customer Support Primary Work Location: Illinois Travel: Frequent travel to customer job sites throughout the United States with periodic travel to the company's headquarters in San Jose, California. Position Summary Omega Green Power Corporation, DBA Duracell Power Center, is seeking an experienced Technical Support Manager to lead the technical support function for our residential battery energy storage and microinverter products. This position serves as the senior technical resource for customers, installers, distributors, and internal teams by providing advanced troubleshooting, product support, laboratory testing, and engineering collaboration. This is a remote position requiring frequent travel to customer installations and project sites to support commissioning, diagnostics, troubleshooting, and field issue resolution. Periodic travel to the company's headquarters in San Jose, California, is also required for product validation, training, engineering collaboration, and strategic planning. Essential Duties and Responsibilities Serve as the lead technical resource for Tier II and Tier III customer support. Provide advanced troubleshooting for residential battery energy storage systems and microinverter products. Travel frequently to customer job sites to support installations, commissioning, diagnostics, troubleshooting, and field service activities. Collaborate with Engineering, Product Management, Quality, and Manufacturing teams to investigate and resolve product issues. Perform laboratory testing, product validation, failure analysis, and quality assurance evaluations. Develop and maintain technical documentation, troubleshooting procedures, and knowledge base articles. Analyze field performance and identify opportunities for product, process, and customer support improvements. Provide technical guidance and training to customers, distributors, installers, and internal personnel. Support new product launches by validating performance and documenting field readiness. Maintain detailed technical reports and communicate findings to leadership and engineering teams. Travel periodically to Omega Green Power's headquarters in San Jose, California, for engineering meetings, product testing, training, and company initiatives. Perform additional duties as assigned. Minimum Qualifications Minimum of 3–5 years of technical support, field service engineering, applications engineering, or related experience within the solar, battery storage, or power electronics industry. Strong understanding of: Residential and commercial battery energy storage systems Solar inverters and microinverters Electrical troubleshooting System commissioning and diagnostics Residential photovoltaic (PV) installations Demonstrated ability to troubleshoot complex electrical and communication issues. Excellent customer service and communication skills. Strong organizational and analytical abilities. Ability to travel extensively throughout the United States. Valid driver's license and ability to travel by air. Bachelor's Degree in Engineering, Electrical Engineering Technology, Renewable Energy, or a related technical discipline preferred. Equivalent industry experience will be considered. Preferred Qualifications Experience with: Zoho Desk Zoho CRM Slack Microsoft Office Suite Adobe Creative Suite API integrations Website content management systems Additional qualifications: NABCEP certification or equivalent renewable energy certification. Spanish language proficiency. Experience supporting installers, distributors, or field service organizations. Physical Requirements Ability to lift and transport equipment weighing up to 40 pounds. Ability to work safely around energized electrical equipment. Ability to climb ladders, work outdoors, and access residential and commercial installation sites when necessary. Ability to travel extensively, including overnight travel. Benefits Competitive salary Medical, dental, and vision insurance 401(k) Paid Time Off (PTO) Paid company holidays Remote-first work environment Opportunity to work with innovative renewable energy technologies Collaborative, mission-driven team focused on advancing clean energy solutions Salary Range: $80,000 – $120,000 annually, depending on experience. Duracell Power Center, a Duracell Authorized Licensee