HOSTESS
Dragon Alley
Job Summary As the first point of contact for our guests, you are the "Face of the Restaurant." We are looking for an enthusiastic, organized, and friendly Hostess/Host to create a warm and welcoming first impression. You will manage the flow of the dining room, coordinate seating, and ensure every guest's experience starts and ends on a high note. Key Responsibilities
- Guest Greeting: Warmly welcome guests as they arrive, open doors, and provide a professional "hand-off" to their assigned server.
- Reservation & Waitlist Management: Manage bookings and walk-ins using Open Table. Provide accurate wait time estimates during busy shifts.
- Seating Coordination: Escort guests to their tables while balancing the workload across server sections to ensure smooth service flow.
- Phone Etiquette: Answer incoming calls professionally to handle reservations, takeout orders, and general inquiries.
- FOH Upkeep: Maintain a clean and organized host stand, sanitize menus, and ensure the entryway and restrooms are presentable throughout the shift.
- Team Support: Assist bussers and servers during rushes by clearing tables or delivering menus to keep the floor moving efficiently.
- Personality: Outgoing, energetic, and professional demeanor with a passion for hospitality.
- Communication: Strong interpersonal skills; ability to remain calm and composed under pressure or when resolving guest concerns.
- Organization: Excellent multitasking abilities and a sharp memory for table numbers and guest requests.
- Physical Requirements: Ability to stand and walk for the duration of a shift (6-8 hours) and lift up to 25 lbs (e.g., high chairs or heavy trays).
- Experience: Minimum 1 year of previous host/hostess experience.
- Monday to Friday
- Tips
- Flexible schedule
- Employee discount
- Paid training
- Other
Vacancy posted 5 days ago
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