Sales Associate

Job Description

Job Description

About Topdrawer

We make objects for people who are curious about the world.
We make fountain pens, notebooks, watercolors, leather goods, house shoes, sunglasses, and other tools that help people think, create, travel, and live with greater attention.

We believe the most important moments rarely begin with certainty. They begin with a question, a blank page, a wrong turn, or a thought not yet fully formed.

To be lost is not always a problem to solve. It is often where discovery begins. We make tools for those moments.

A pen to discover what you think. Paper to give shape to an idea. Watercolors to slow down and see more carefully. Objects to carry through the world. House shoes that mark the transition from the outside world to the sanctuary of home.

As a Japanese company, many of these rituals are inspired by Japanese life, where simple acts are elevated through repetition, attention, and care.

Designed between Boston and Tokyo, our products are developed with exceptional makers, craftspeople, and industrial designers around the world. We seek lasting materials, enduring construction, and timeless utility—not because objects are meant to be admired, but because they are meant to be used.

Our shops are found in some of the world’s great creative neighborhoods. More than stores, they are places to discover tools, exchange ideas, attend workshops, and spend time with others who share a love of making, writing, drawing, and thoughtful living.

The best tools earn their place quietly and become more valuable with time.

Sales Associate – Role Overview
As a Sales Associate at Topdrawer, you are the face of our brand—welcoming customers, sharing product stories, and helping people find tools that inspire creativity and intentional living. You create an inviting, thoughtful experience through exceptional service, deep product knowledge, and a genuine passion for design. Whether guiding someone through our notebook collection or helping them discover a new creative ritual, you bring Topdrawer’s philosophy of quiet design to life.Key ResponsibilitiesCustomer Experience & Community

• Deliver a warm, educational, and personalized customer experience
• Share product stories and rituals that reflect Topdrawer’s values
• Foster a welcoming and inspiring environment for customers and teammates

Team Support

• Collaborate with peers and leadership to create a high-performing team culture
• Support the onboarding of new hires by modeling service standards
• Contribute to a positive, inclusive, and respectful workplace

Store Operations & Merchandising

• Assist with day-to-day operations, including restocking, visual displays, and store upkeep
• Present merchandise in a way that highlights craftsmanship and design
• Support product launches and seasonal refreshes

Sales & Business Support

• Meet or exceed personal and store-level sales goals
• Stay informed on product knowledge and promotions
• Uphold standards in service, presentation, and accuracy at the point of sale

You Are

• Enthusiastic about creativity, craftsmanship, and meaningful products
• Friendly, dependable, and energized by connecting with people
• Curious and coachable, with a desire to grow your skills and contribute to the team
• Detail-oriented with a natural sense of style and storytelling
• Excited to be part of a mission-driven brand focused on intentional living and lasting quality

Why Join Topdrawer?Be part of a global creative community rooted in timeless, functional design. Work for a mission-driven company that va