Collections Representative

Job Description

Job Description

ABOUT US:

U.S. Multimodal Group (USMMG) is a company that specializes in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector.

Alliance Shippers, Inc. offers comprehensive logistics solutions, including temperature control, intermodal, oceans and air transportation, over-the-road and freight brokerage. Our award-winning service matches the best talent, technology and transportation options to our customers’ exact needs. Alliance Shippers, Inc. operates as a subsidiary of U.S. Multimodal Group (USMMG).

Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify, and a background check is required.

Job Summary

The Collections Representative is responsible for contacting customers regarding past-due accounts, resolving payment issues, and maintaining positive customer relationships while ensuring timely collection of outstanding balances. This role works closely with customers, internal departments, and management to minimize delinquent accounts and support cash flow objectives.

Key Responsibilities

• Contact customers by phone, email, and written correspondence regarding overdue invoices and payments.
• Review accounts receivable records to identify delinquent accounts.
• Negotiate payment arrangements and follow up on payment commitments.
• Investigate and resolve billing discrepancies, disputes, and customer concerns.
• Maintain accurate records of collection activities and customer communications.
• Monitor aging reports and prioritize collection efforts based on account status.
• Collaborate with sales, customer service, and accounting teams to resolve account issues.
• Process account adjustments, credit requests, and payment applications as needed.
• Escalate unresolved collection matters to management when appropriate.
• Ensure compliance with company policies and applicable collection regulations.

Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous experience in collections, accounts receivable, customer service, or a related field preferred.
• Strong communication and negotiation skills.
• Proficiency with Microsoft Office Suite, particularly Excel and Outlook.
• Experience with accounting, ERP, or collections software is a plus.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.

Preferred Skills

• Problem-solving and conflict-resolution abilities.
• Ability to maintain professionalism in difficult customer interactions.
• Analytical skills for reviewing account histories and payment trends.
• Strong customer service orientation.
• Ability to work independently and as part of a team.

Performance Metrics

• Collection rate and recovery of outstanding balances.
• Reduction in accounts receivable aging.
• Resolution of customer disputes.
• Accuracy of account documentation and recordkeeping.
• Customer satisfaction and professionalism in interactions.

WHAT WE OFFER:

• Offering a competitive salary (based on experience).
  
• Benefits include PTO, Paid Holidays, medical, dental, and vision options (other elections available).
• Company paid Life Insurance and Long-term disability
• Company offers a 401(k) program with company match for eligible employees.
  
• Opportunities for career advancement and continued professional development.
• A dynamic, exciting, and mission-driven work environment.
  

Equal Opportunity Statement:

U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.