Engineering Operations Technician

Data Center Engineering Operations Technician (EOT)

As a Data Center Engineering Operations Technician (EOT), you will maintain and operate the critical infrastructure systems that keep AWS's cloud running. Working in some of the most sophisticated and secure data centers in the world, you will be hands-on with electrical, mechanical, and life safety equipment—ensuring the 99.999% uptime that millions of customers rely on. In this Nights role, you will troubleshoot mission-critical systems including diesel generators, 3-phase electrical systems, switchgear, power distribution equipment, and HVAC and mechanical systems. You will perform preventative maintenance, respond to facility events, and collaborate with engineers from around the globe to test and implement emerging technologies that meet the demands of a rapidly evolving cloud computing landscape. This is a technical, hands-on role where your work directly impacts the reliability of AWS services—from startups to Global 500 companies.

We have a passion for learning and evolving, and we're looking for people who want to help us continue setting the industry standard. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain—and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Physical Requirements: Willingness and demonstrated ability to work in the following physical conditions:

• Regularly lift and/or move up to 39 pounds independently
• Participate in group lifts for 40+ pounds
• Maintain balance and perform construction tasks while on a ladder
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
• Work in an environment requiring provided ear protection

This role is for NIGHTS.

Key job responsibilities:

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Technical writing to support change management program
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion
• On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation
• Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.
• Role may support more than one location/site.

This role is for NIGHTS.

A day in the life

This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site's Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, PDUs, batteries and associated systems, and all mechanical equipment. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment.

About the team

The NIGHTS Data Center Engineering Operations (DCEO) team maintains the electrical, mechanical, and life safety systems that power AWS's global infrastructure. We are the people who keep the cloud running—supporting all AWS data centers and ensuring customers have continual access to the services they depend on. As part of AWS Infrastructure Services, you will work at the intersection of traditional facilities engineering and cloud-scale innovation. Our focus for the coming years is scaling operations to support new AWS regions while improving energy efficiency and system reliability. You will be part of implementing next-generation power and cooling solutions, developing maintenance strategies, and solving complex technical challenges with thousands of variables. You will collaborate with Chief Engineers, Facility Managers, Data Center Operations teams, and specialists across hardware, network, supply chain, and security disciplines. Together, we deliver the highest standards for safety and security while providing the capacity our customers need at the lowest possible cost.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, serving customers from the most successful startups to Global 500 companies. We pioneered cloud computing and never stopped innovating. We value diverse experiences. Even if you do not meet all of the qualifications listed, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes military, facilities, trades, or alternative technical experiences, don't let it stop you from applying. We provide ongoing training, mentorship, and career-advancing resources to help you grow. We also value work-life harmony and strive for flexibility as part of our working culture.