Guest Experience & Events Manager

Job Description

Job Description

Kitchen + Kocktails is looking for an EXPERIENCED Restaurant Reservations and Events Manager for our upscale, vibe-dining restaurant in New York! Only applicants with 7+ years of Reservation Sales and Events Management experience will be considered.

This is a role that requires high energy and and above average interpersonal skills.

Check us out!

Primary responsibilities:

• Sales and Marketing
• Event Planning and management
• Engaging customers (potential and repeat) through social media, email and/or phone calls to book and confirm reservations request.
• Meeting sales goal(s) through reservations all days of open operation.
• Confirming and placing 75 reservations per day.
• Engaging and clearing daily email / social media request of restaurant.
• Creating, updating and maintaining Reservations and Customer Service reference materials and procedures.​
• Developing, monitoring, and reporting on departmental metrics and sales or service trends.
• Maintaining an effective quality program to increase sales and deliver excellent customer service.​
• Managing forms and files containing key guest information required prior to travel.​
• Handling the overflow of inbound calls as well as escalated customer calls or issues that are not resolved through normal means.​
• Hiring and developing staff to maintain a high quality, professional travel team.​
• Managing the planning, scheduling, execution, and monitoring of all departmental tasks to ensure customer needs are met in a timely and satisfactory manner.
• Assuming responsibilities for other projects as needed.​

Position Requirements:

• Ability to multi-task, be a team player, and have strong organizational skills.
• Ability to communicate effectively both written and oral in a professional manner.
• High energy, ability to remain focused on goals, working independently.
• Experienced background in guest relations and/​or phone reservations.
• Comprehensive knowledge of OpenTable/comparable booking platforms applications and the Internet.
• Bachelor’s degree in business or other related field preferred.
• Call center experience with an emphasis on sales.

Our Story
Founded in 2020, Kitchen + Kocktails by Kevin Kelley was born out of a love for Southern-Inspired cuisine and a desire to bring authentic flavors of the South to our community. Our founder, Kevin Kelley , envisioned a place where guests could enjoy not only delicious food but also a lively and inviting atmosphere. Over the years, we continue to grow and evolve, but our dedication to quality and hospitality remains unchanged.

Our Cuisine
At Kitchen + Kocktails by Kevin Kelley, we believe that great food starts with the finest ingredients. Our menu is a celebtation of Southern Comfort food, featuring classic dishes with a modern twist. From our signature Shrimp and Grits, to our innovative Chicken and Specialty Waffles, every item is crafted with care and attention to detail. We source premium ingredients to ensure that every bite is a burst of flavor.

Our Atmosphere
Designed with elegance in mind, Kitchen + Kocktails by Kevin Kelley offers a welcoming space where you can relax and enjoy a meal.

Company Description

Our Story\r\nFounded in 2020, Kitchen + Kocktails by Kevin Kelley was born out of a love for Southern-Inspired cuisine and a desire to bring authentic flavors of the South to our community. Our founder, Kevin Kelley , envisioned a place where guests could enjoy not only delicious food but also a lively and inviting atmosphere. Over the years, we continue to grow and evolve, but our dedication to quality and hospitality remains unchanged.\r\n\r\nOur Cuisine\r\nAt Kitchen + Kocktails by Kevin Kelley, we believe that great food starts with the finest ingredients. Our menu is a celebtation of Southern Comfort food, featuring classic dishes with a modern twist. From our signature Shrimp and Grits, to our innovative Chicken and Specialty Waffles, every item is crafted with care and attention to detail. We source premium ingredients to ensure that every bite is a burst of flavor.\r\n\r\nOur Atmosphere\r\nDesigned with elegance in mind, Kitchen + Kocktails by Kevin Kelley offers a welcoming space where you can relax and enjoy a meal.