Benefits Analyst

Job Description Aug 17th Benefit Analyst Cohort -- zizzl® Spark Program Location: Onsite – Milwaukee, WI Employment Type: Full-Time, Non-Exempt Compensation: $23.50/hour Reports To: Project Manager, Director, VP Why This Role Is Great for May 2026 Graduates or Alumni If you’re graduating soon and looking for a role where you can grow fast, learn the ins and outs of the benefits and healthcare industry, and build a strong foundation in operations, client service, and technology — the zizzl® Spark Program is designed for you. Important Note: While many applicants come from analytical or technical backgrounds, the zizzl® Spark Program is not a data analyst or programming role. It’s an operational, client-facing position supporting our ICHRA-focused benefits technology and helping employees across the country navigate their health insurance options with confidence and clarity. If you enjoy problem-solving, helping people, learning new systems, and being part of a collaborative, high-energy team, you’ll thrive here. About Us zizzl health is a modern ICHRA solution that helps employers offer budget-friendly, hassle-free health insurance to employees nationwide. We protect companies from unpredictable premium spikes while empowering employees to choose individual coverage that fits their unique needs. In a marketplace where employers often feel overwhelmed by plan decisions, zizzl health provides the tools, technology, and support to make the process simple, transparent, and employee-centered. Learn more at zizzlhealth.com . About the zizzl® Spark Program The Spark Program is a structured, hands-on training experience that prepares you to become a successful Benefit Analyst. You’ll gain real-world exposure to benefits administration, client support, technology systems, and the full Open Enrollment cycle. During the program, you will: Complete all internal Spark courses, exams, and tasks Pass the Wisconsin State Health Insurance Exam (paid for by zizzl) Complete the exam prep course (paid for by zizzl) Deliver a final presentation to Senior Leadership Support employees during a full Open Enrollment cycle (Oct–Dec) Serve on the Concierge Call Center Team to build foundational service skills Graduates transition into the full-time Benefit Analyst role. What You’ll Do as a Benefit Analyst You’ll be a trusted guide for clients and employees, helping them navigate benefits questions with clarity, accuracy, and empathy. You’ll learn our technology, support our clients, and help keep our operations running smoothly. Client & Employee Support Serve as the first point of contact for client questions, issues, and escalations Respond quickly and accurately to system and benefits questions Research and resolve employee cases using internal tools and resources Follow standardized process guides for audits, submissions, testing, and more Monitor benefit and technology processes to ensure accuracy Perform quality assurance, data auditing, and data entry Partner with teams across zizzl on cross-functional projects Build deep knowledge of our products and systems Participate in ongoing professional development and training Identify opportunities to improve efficiency and accuracy Concierge Line Support (Primary responsibility during the Spark Program; occasional support after graduation) Answer inbound calls from employees seeking help with benefits Provide warm, professional, personalized service Respond promptly to inquiries via phone and email Track and document all calls for quality and training Follow up with employees to ensure issues are resolved General Other duties as assigned What We’re Looking For We’re a young, growing company — and we’re looking for people who want to grow with us. SPARK is about: Early-career talent High potential Strong Communication Ability to learn systems Comfort with structure, documentation and client facing work Professional maturity Core Qualities Authentic hospitality, dependable excellence, and optimistic energy Willingness to pitch in and help wherever needed Demonstrated grit, courage, and achievement Comfort working in a fast-paced, collaborative environment Strong time-management and multitasking abilities Clear written and verbal communication Technical & Analytical Skills Experience with Microsoft Excel Strong analytical problem-solving and critical thinking Proficiency with Outlook, Word, and PowerPoint Ability to learn new systems and technology quickly Education College or Associates degree or applicable experience Skills You’ll Use and Build Operational accuracy Detail orientation Client service Communication Excel proficiency Analytical problem-solving Process discipline Benefits and insurance fundamentals Technical aptitude Time management Prioritization Team collaboration Reliability Professional writing Work Authorization This position requires U.S. citizenship . We are unable to consider candidates who require current or future visa sponsorship, including green card sponsorship. Relocation This role is fully onsite in Wisconsin. Transportation, relocation assistance, or moving support is not provided, and candidates must be able to reliably commute or relocate at their own expense. #J-18808-Ljbffr